Teams at Simpplr

Lead the architecture and production implementation of real-time multilingual Voice AI systems. Build streaming ASR, TTS, voice pipelines, conversational agents, enterprise integrations, workflow execution, security, compliance, human handoff, evaluation, and observability. Optimize performance across noisy environments, accents, languages, PSTN, and mobile audio. Establish platform standards, production readiness, and technical direction while mentoring engineers and leading design reviews.

Writes and maintains customer-facing technical documentation, including knowledge-base articles, admin guides, troubleshooting content, release notes, API documentation, in-app help, and UX microcopy. Partners with Support, Product, Design, and Engineering to document features, improve self-service, support AI assistants, maintain content quality, and manage documentation workflows. Creates screenshots and recordings, analyzes support trends, edits content, and owns documentation for designated product areas.

Own the enterprise search product for Simpplr and Magnus, defining roadmap and metrics for ingestion, indexing, vector and hybrid retrieval, ranking, and RAG grounding. Partner with engineering, ML, and cross-functional teams to improve relevance, latency, security, and adoption, and establish evaluation frameworks, monitoring, and permission-aware retrieval.