Jobs at Sierra

Build and lead a global sales enablement function: own onboarding, bootcamp, continuous learning, playbooks, measurement, and a team. Partner with RevOps, Sales Comp, and Deal Desk to drive faster ramp, higher quota attainment, and consistent sales execution.

Design, model, and administer sales compensation plans for GTM roles across Sierra. Build frameworks for outcome-based and multi-year deals, maintain financial models, track performance, own policy/documentation, and partner with Finance and HR for expense planning and benchmarking.

Own marketing measurement and operations: design multi-touch attribution, build performance dashboards, analyze pipeline by segment, develop ICP scoring, run experiments, manage lead scoring/routing, and enable campaign execution and cross-functional reporting tied to revenue targets.

Own end-to-end territory strategy and operations: design and carve territories, manage bi-weekly account allocation, analyze territory performance, prioritize accounts, partner with Sales/RevOps/leadership, communicate changes sensitively, and improve territory planning processes while executing strategic initiatives.

The Software Engineer will build AI systems analyzing agent interactions, enhance performance through insights, and develop learning systems to improve agent effectiveness.

As a Platform Deployment Architect, you'll manage customer deployments of Sierra's AI platform, ensuring compliance and operational efficiency while collaborating across teams and establishing scalable processes.

Manage calendars, coordinate meetings and events, build administrative systems, and support internal and external processes effectively.

Sell Sierra's AI customer experience platform to enterprise customers across Dutch-speaking Europe. Prospect and generate leads, build and manage relationships with key decision-makers, negotiate and close complex $1M+ deals, develop sales strategy, and collaborate with GTM, product, technical, legal, and finance teams to drive revenue and define the company sales motion.

Own full-cycle enterprise sales: prospect and generate leads, build and maintain executive relationships, negotiate and close complex $1M+ deals, develop sales strategy and GTM motion, and collaborate cross-functionally to drive revenue and deployments.

Drive sales as a player/coach in ANZ, developing a high-performing team, managing regional performance, and closing complex deals.

The Enterprise Account Executive will prospect new clients, manage enterprise relationships, negotiate contracts, develop sales strategies, and collaborate with teams to enhance customer experiences in AI solutions.

Serve as the GTM technical expert: design and demo Sierra Agents, answer technical questions, lead early enterprise sales conversations, work cross-functionally with Sales, Product, and Engineering to drive customer-driven product improvements and translate technical needs into solutions.

As a Support Engineer, you'll assist customers in utilizing Agent OS, debug complex issues, and create support systems and tools. Additionally, you'll help grow the support function globally.

Plan and execute events for Sierra across EMEA, manage logistics, analyze post-event performance, and collaborate with marketing and sales teams.

Manage office operations, maintain supplies, coordinate repairs, organize events, and ensure a welcoming office environment while supporting administration tasks.

Build systems to analyze, visualize, and monitor conversational agent performance, enable A/B testing for agents, and create an AI-powered exploratory interface for conversational data (clustering and search). Deliver full-stack production features supporting developer workflows and proactive defect detection.

Build AI-driven product features and platforms for conversational agents: agent architecture, retrieval, evaluation, voice/telephony, simulation/benchmarking, content management, and agent development lifecycle. Collaborate cross-functionally to design, ship full‑stack production systems and tooling that improve agent quality and customer experience.

Build and scale real-time voice systems including speech-to-text, speech synthesis, low-latency runtime for streaming audio, telephony integrations, and infrastructure to handle millions of calls daily. Ship full-stack production features and ensure reliability across interruptions, disconnects, and call transfers.

Design, build, and operate scalable, secure infrastructure and self-serve platform for LLM inference and services. Own cloud IaC (Terraform), CI/CD, observability, incident response, authentication, and integrations with enterprise environments to ensure reliability and performance.

Full-cycle recruiter owning end-to-end hiring: partner with hiring managers, source active and passive technical and business candidates, track recruiting metrics, and deliver an excellent candidate and interviewer experience.