Jobs at Siena AI

The Product Education & Community Lead will develop product knowledge resources, sales enablement strategies, customer onboarding processes, and community engagement initiatives to enhance customer experience and internal understanding of Siena's AI solutions.

Own a defined product surface, become an expert on agent behavior and integrations, diagnose issues, run a support queue as product research, feed prioritized customer insights to PMs, create enablement (docs, webinars, demos), support sales, and perform market research to shape roadmap and deployments.

Lead architecture and technical direction across the full stack, solve ambiguous cross-cutting problems, deploy LLM-powered features into production, improve reliability and scale, mentor engineers, and make strategic build/buy and platform decisions that shape long-term product delivery.

The Engineering Manager will oversee engineering execution, manage people development, and improve developer experience while owning delivery for channels and analytics. This role involves running 1:1s, organizing backlogs, unblocking engineers, and engaging with engineering leadership.

Own end-to-end full-stack features and systems (frontend, backend, infra). Ship reliable, high-performance, scalable microservices and LLM-powered customer workflows on AWS, partner with product, make architectural decisions, improve CI/CD and infrastructure, and mentor peers.

The Head of Education & Community at Siena is responsible for developing product education, onboarding programs, community events, and market education resources. This role involves creating curricula, conducting workshops, and supporting sales with training and demos while leveraging AI for teaching efficiency.

Own and resolve production customer issues end-to-end: debug integrations, browser JS, agents and prompts, and database issues. Communicate directly with customers, build automation and runbooks to prevent recurrence, surface recurring patterns to Product, and raise team capability through tools and documentation.

Own technical pre-sales end-to-end: run demos on real data, scope and build integrations, lead multi-week POCs, write SOWs, hand off to deployment, and drive product feedback across Sales, Product, and Engineering.

The Head of Growth at Siena will drive customer acquisition, retention, and product launches, establishing the brand as a leader in the CX AI category through innovative marketing strategies and AI systems.

As a Forward Deployed Product Manager, you'll manage AI agent deployments for strategic accounts, driving automation and identifying product improvement opportunities based on customer insights, while collaborating closely with CX leaders to optimize transformation strategies.

As the first BDR at Siena, you'll prospect e-commerce accounts to build pipeline, secure meetings, and qualify leads for the AE team, utilizing a hunter mentality and AI tools for outreach and efficiency.

As an Account Executive, you'll lead the full sales cycle for enterprise accounts, building relationships and closing high-value deals in AI-driven automation and customer experience while exceeding revenue targets.

The Product Manager will own and develop AI agent capabilities, manage integrations, and facilitate customer onboarding, ensuring product effectiveness and adoption.

As an Account Executive, you will manage the full sales cycle, close enterprise deals, build relationships, and drive adoption of AI solutions for customer experience.