Jobs at SideShift

Own and resolve technical customer issues through Intercom and Slack. Debug product, API, integration, and data problems; convert recurring solutions into AI-agent knowledge, tools, and workflows; improve agent diagnosis and resolution capabilities; and identify patterns to eliminate underlying issues. The role requires strong debugging skills, basic SQL and coding knowledge, resourcefulness, and full-time in-office work in New York City.

Lead and build SideShift’s Customer Success function across onboarding, adoption, retention, renewals, and expansion. Design playbooks, processes, metrics, and tooling while creating an AI-native operating model that automates workflows and surfaces risks and opportunities. Manage strategic customer relationships, develop the CS team, and establish feedback loops with Product, Sales, and Engineering. The role requires a hands-on, commercially minded operator experienced in building B2B SaaS Customer Success functions.

Own the creator-facing iOS app end to end, from architecture and Swift implementation through launch and iteration. Improve native design quality, reliability, performance, and scalability while shipping ambiguous product goals with founders, design, and backend teams. The role requires primary ownership of mobile, AI-assisted development workflows, and building engineering practices for future mobile hires.

Build and maintain scalable software systems powering a creator marketplace. The role focuses on back-end web development, programming, debugging, cross-functional technology integration, and participation throughout the software development lifecycle. The engineer will help enhance SideShift’s platform while working collaboratively in a fast-moving startup environment and contributing to AI agent and automation initiatives.

Manage high-volume conversations with brands and creators across Intercom, Slack, email, and calls. Support onboarding, campaign setup, payments, disputes, bugs, and platform workflows; investigate issues independently and coordinate with internal teams. Identify recurring problems, improve documentation and processes, and own customer issues through resolution. The role requires strong communication, judgment, organization, problem-solving, and self-reliance in a fast-growing startup environment.

Own end-to-end security for SideShift’s web app, APIs, iOS app, cloud infrastructure, identity systems, payment flows, and AI-agent workflows. Responsibilities include threat modeling, secure code review, secrets management, cloud security, fraud prevention, detection and incident response, penetration testing, vulnerability disclosure, CI security controls, and customer security reviews. The role requires production coding experience, application and cloud security expertise, and in-person work five days per week in NYC.

Own the complete B2B sales cycle, from prospecting and qualification through negotiation, closing, and expansion. Build relationships with brands, advertisers, and agencies; manage pipeline and forecasting; communicate product value; and collaborate with leadership, product, and customer success. Help create SideShift’s sales playbook, messaging, processes, tools, and AI-driven workflows while operating independently in a fast-paced creator economy and AdTech environment.