Teams at SideShift

Own and resolve technical customer issues through Intercom and Slack. Debug product, API, integration, and data problems; convert recurring solutions into AI-agent knowledge, tools, and workflows; improve agent diagnosis and resolution capabilities; and identify patterns to eliminate underlying issues. The role requires strong debugging skills, basic SQL and coding knowledge, resourcefulness, and full-time in-office work in New York City.

Lead and build SideShift’s Customer Success function across onboarding, adoption, retention, renewals, and expansion. Design playbooks, processes, metrics, and tooling while creating an AI-native operating model that automates workflows and surfaces risks and opportunities. Manage strategic customer relationships, develop the CS team, and establish feedback loops with Product, Sales, and Engineering. The role requires a hands-on, commercially minded operator experienced in building B2B SaaS Customer Success functions.

Own the creator-facing iOS app end to end, from architecture and Swift implementation through launch and iteration. Improve native design quality, reliability, performance, and scalability while shipping ambiguous product goals with founders, design, and backend teams. The role requires primary ownership of mobile, AI-assisted development workflows, and building engineering practices for future mobile hires.