Jobs at Shotgun

Work within Business Operations & Strategy to scale operational teams: improve processes, build no-code/low-code and AI-powered internal tools, automate tasks, document and train users, and deliver BI and ad-hoc data analyses using SQL/BI tools to inform support, account management, marketing and field operations.

Handle incoming B2B support tickets via Zendesk, escalate and follow up on technical issues, resolve recurring problems, update internal and external documentation, develop FAQs and how-to guides, and maintain high customer satisfaction. Six-month internship based in Paris requiring French native and professional English.

Build and maintain end-to-end revenue data infrastructure: CRM data models, GMV and net-margin attribution, market intelligence, forecasts, integrations, internal apps, and AI tooling to support Sales, Finance, and Product.

Own and operate the core payment platform: Stripe and PSP integrations, webhook consumers, ledgering, payouts, refunds, chargebacks, tax/invoicing, and reconciliation. Build resilient, event-driven, scalable systems handling massive traffic spikes, model complex multi-currency money flows, and embed compliance with audit trails and automation while partnering with legal, finance, and ops.

Lead the Money & Compliance squad owning payments, tax/invoicing, regulatory compliance, and pricing engine across Europe, US, and LATAM. Define roadmap, metrics, ensure payment and accounting flow reliability, liaise with legal/finance/ops/GTM, and work with engineers to spec, prioritize, and ship backend solutions.

Six-month on-site internship in Paris within Business Operations & Strategy. Build and automate operational processes and no-code tools, document and train teams, deploy internal AI-powered tools, and provide BI and ad-hoc data analysis to support Support, Account Management, Marketing, and Field Ops.