Jobs at Shotgun

Build Shotgun’s brand and marketing presence in Portugal through social media, community growth, paid campaigns, content, events, partnerships, press, and influencer collaborations. Support organizers with tailored activations, collaborate with sales and account management, and optimize campaigns using performance data. Success is measured through awareness, conversions, app installs, purchases, organizer GMV, community engagement, and partner activations.

Handle incoming B2B support tickets via Zendesk, escalate and follow up on technical issues, resolve recurring problems, update internal and external documentation, develop FAQs and how-to guides, and maintain high customer satisfaction. Six-month internship based in Paris requiring French native and professional English.

Build and maintain end-to-end revenue data infrastructure: CRM data models, GMV and net-margin attribution, market intelligence, forecasts, integrations, internal apps, and AI tooling to support Sales, Finance, and Product.

Own and operate the core payment platform: Stripe and PSP integrations, webhook consumers, ledgering, payouts, refunds, chargebacks, tax/invoicing, and reconciliation. Build resilient, event-driven, scalable systems handling massive traffic spikes, model complex multi-currency money flows, and embed compliance with audit trails and automation while partnering with legal, finance, and ops.

Six-month on-site internship in Paris within Business Operations & Strategy. Build and automate operational processes and no-code tools, document and train teams, deploy internal AI-powered tools, and provide BI and ad-hoc data analysis to support Support, Account Management, Marketing, and Field Ops.

Work within Business Operations & Strategy to scale operational teams: improve processes, build no-code/low-code and AI-powered internal tools, automate tasks, document and train users, and deliver BI and ad-hoc data analyses using SQL/BI tools to inform support, account management, marketing and field operations.