Teams at Shopmonkey

Drive adoption and growth of Shopmonkey Payments among existing customers through prospecting, rate analysis, consultative selling, customer follow-up, and payments expertise. The role develops account plans, sells card terminals and fintech solutions, manages CRM activity, supports customer success, and achieves monthly quotas and daily KPIs. Candidates should have B2B SaaS and embedded payments experience, strong communication and objection-handling skills, and a customer-focused, adaptable approach.

Manage customer implementations as the primary point of contact, providing support, training, customized solutions, and coordinating deliverables across internal teams. The role requires strong communication, creative problem-solving, project management, multitasking, adaptability, and familiarity with SaaS businesses. Automotive industry knowledge, a related educational background, and Spanish-English bilingual ability are advantageous.

Drive customer expansion revenue by building relationships with auto repair shop owners, managing a sales pipeline, executing SaaS sales strategies, forecasting through CRM, and increasing adoption through upselling and cross-selling Shopmonkey products. The role requires customized solution selling, empathy for customer challenges, adaptability, and effective communication. This is a hybrid position requiring two days weekly in the Marin County, California office.