Teams at Shopmonkey

Manage SMB customer relationships, onboarding, product adoption, retention, renewals, upsells, and cross-sells. Serve as a trusted advisor, resolve customer issues, advocate for customer needs, and collaborate with sales, implementation, support, and product teams. Track account health, engagement, NPS, product adoption, and renewal metrics while helping customers achieve value from the platform.

Provides high-volume phone, email, and chat support to auto repair shop customers using the Shopmonkey platform. Responsibilities include resolving inquiries and complaints, educating customers, documenting interactions, managing support queues, escalating complex concerns, analyzing customer feedback, and identifying process improvements. The hybrid role requires strong communication, creative problem-solving, adaptability, and relationship-building in a dynamic startup environment.

Manage SMB customer relationships for Shopmonkey’s SaaS platform by driving product adoption, expansion, renewals, and churn reduction. Guide auto repair shop owners, identify upsell and cross-sell opportunities, monitor customer health, and provide customized solutions. Collaborate with Sales, Support, Product, and Implementation teams to deliver strong customer experiences. Attend customer visits and industry events as needed.