Jobs at Shippo

Build and maintain scalable full-stack web application features and distributed microservices. Own complex features from technical design through production deployment, improve web application performance and reliability, participate in on-call support, troubleshoot incidents, and enhance CI/CD, containerization, and observability. Collaborate with product, infrastructure, design, and API teams while mentoring engineers and contributing to technical strategy.

Handles customer support across email, chat, and phone for Shippo’s shipping platform. Troubleshoots product, carrier, account, billing, and ecommerce integration issues; supports premier accounts; documents resolutions; escalates complex cases; and collaborates with Technical Support, Customer Success, Sales, Product, and Finance. Uses AI tools for research and problem-solving while maintaining clear, customer-appropriate written communication. The role includes weekend coverage and requires remote work experience.

Design, build, and operate Shippo’s carrier integration platform and third-party API integrations. Responsibilities include developing new integrations, modernizing existing systems, creating internal operational tools, monitoring production services, participating in on-call support, collaborating cross-functionally, and contributing to technical direction through design and code reviews. The role also supports teammate growth through documentation, feedback, and mentoring.

Own premier customer accounts and escalated support tickets through resolution, coordinating cross-functional teams and managing churn risk. Provide expert support for Shippo’s webapp and API, de-escalate sensitive or executive-level issues, identify recurring product problems, and provide product feedback. Mentor specialists, conduct training, create documentation, and use AI-assisted tools for ticket research, quality assurance, and pattern analysis.

Build and maintain scalable full-stack web application features and distributed microservices. Own complex features from technical design through production deployment, improve the web application’s technical strategy, support performance and reliability, participate in on-call rotations, troubleshoot incidents, and maintain high service levels. Collaborate with product, infrastructure, design, and API teams while mentoring engineers and improving CI/CD, containerization, and observability.

Own Shippo’s API platform roadmap, including label creation, MCP, SDKs, developer documentation, onboarding, and API standards. Define platform architecture and integration testing standards with engineering leadership, represent developer needs across teams, engage customers to identify integration friction, and mentor other product managers. The role requires deep API, developer experience, and SDK expertise, along with experience in MCP, agentic commerce, or LLM-driven integrations.

Own Shippo’s company P&L, annual operating plan, forecasting, monthly executive reporting, and quarterly board materials. Lead financial modeling, headcount and cost management, transaction readiness, M&A diligence, strategic investment analysis, and FP&A systems improvements. Partner with the CFO, executive leadership, Accounting, People Ops, Engineering, Revenue Operations, and Sales Finance to translate financial results into actionable business recommendations.