Teams at Shippo

Build and maintain scalable full-stack web application features and distributed microservices. Own complex features from technical design through production deployment, improve web application performance and reliability, participate in on-call support, troubleshoot incidents, and enhance CI/CD, containerization, and observability. Collaborate with product, infrastructure, design, and API teams while mentoring engineers and contributing to technical strategy.

Handles customer support across email, chat, and phone for Shippo’s shipping platform. Troubleshoots product, carrier, account, billing, and ecommerce integration issues; supports premier accounts; documents resolutions; escalates complex cases; and collaborates with Technical Support, Customer Success, Sales, Product, and Finance. Uses AI tools for research and problem-solving while maintaining clear, customer-appropriate written communication. The role includes weekend coverage and requires remote work experience.

Design, build, and operate Shippo’s carrier integration platform and third-party API integrations. Responsibilities include developing new integrations, modernizing existing systems, creating internal operational tools, monitoring production services, participating in on-call support, collaborating cross-functionally, and contributing to technical direction through design and code reviews. The role also supports teammate growth through documentation, feedback, and mentoring.