Jobs at Shippabo

Own a portfolio of importer accounts, driving retention, satisfaction, shipment issue resolution, quote acceptance, and forecast accuracy. Diagnose ocean freight problems, coordinate across Product, Operations, Finance, and origin teams, monitor account and revenue metrics, advise customers on supply chain conditions, onboard small importer leads, and re-engage dormant accounts. The role requires independent troubleshooting, commercial judgment, structured thinking, and strong written communication.