Teams at ShipMonk

Join ShipMonk's Product Development Team to develop, optimize, and maintain backend applications using PHP, Symfony, and various technologies in a collaborative environment.

Lead a Louisville-based support team to meet CX metrics (CSAT, cases resolved, FRT, cost per unit). Coach, hire, and develop agents; run stand-ups and reviews; escalate complex client issues; drive process improvements and cross-functional collaboration to scale support.

As an Operations Manager, you will oversee quality and training programs, drive process improvements, analyze data, and enhance operational metrics. You'll mentor teams, collaborate with stakeholders, and ensure compliance across the network.