Jobs at ShipFusion

Manages customer success for medium- to high-revenue accounts, including onboarding, training, support escalations, account reviews, customer health, and process development. Leads and coaches customer-facing teams, partners with Sales, Support, and Warehouse teams, oversees customer projects, and helps clients optimize the company portal. Tracks performance metrics, develops playbooks, and serves as a senior escalation point for complex client needs.

Manage medium- to high-revenue client accounts, onboarding, education, support, escalations, and account reviews. Partner with Sales, Support, and Warehouse teams to deliver client outcomes, optimize portal usage, and manage customer projects. Develop Customer Success processes, playbooks, reporting, and risk plans while tracking team metrics. Coach Account Managers and Support staff, build trusted customer relationships, and lead high-performing client-facing teams.

Supervise warehouse operations, including eCommerce order fulfillment, inventory control, quality assurance, logistics coordination, and special packaging projects. Lead, train, and manage teams of 10–50 employees while meeting service levels, improving efficiency, supporting client onboarding, and maintaining safety and compliance standards.

Lead the Development Support team to investigate and resolve production issues across PHP, MySQL, and React platforms. Serve as technical escalation for incidents, write production code, conduct code reviews, mentor developers, improve monitoring/observability, own deployments, reduce technical debt, and partner with cross-functional teams to improve platform reliability and performance.