Jobs at Shiftkey

Prepare monthly journal entries, account reconciliations, flux analyses, SaaS subscription accounting, and marketplace billing reconciliations. Support process improvements, SOP development, external audits, and ad hoc audit, tax, and due diligence analyses. The role requires precise, deadline-driven work, advanced Excel skills, accounting fundamentals, analytical problem-solving, and ownership of month-end close responsibilities in a hybrid environment.

Owns reliability, availability, incident response, and infrastructure for a regulated SaaS platform. Maintains AWS and Azure environments using Terraform, operates Kubernetes production systems, develops automation, improves observability and deployment safety, mentors engineers, and helps establish the company’s reliability practice.

Staff Site Reliability Engineer responsible for setting infrastructure direction and owning availability, stability, scalability, observability, disaster recovery, and cloud costs for a SaaS platform. The role involves multi-cloud architecture, managed Kubernetes, infrastructure automation, GitOps delivery, incident response, business continuity, technical evaluations, platform migrations, and mentoring engineers. This is a fully remote U.S.-based position with an on-call rotation.

Own and expand an existing B2B SaaS client portfolio through renewals, upsells, cross-sells, and relationship management. Prospect for new healthcare and senior care customers through outbound calling and multichannel outreach, manage the full sales cycle, develop partner referrals, and maintain accurate Salesforce pipelines and forecasts.

Leads the accounting organization across general ledger, accounts receivable, disbursements, tax, and treasury. Owns financial reporting, monthly close, audit readiness, internal controls, accounting policies, and process improvement. Partners with finance, revenue, product, and senior leadership to improve collections, payment reliability, financial discipline, automation, and scalability while developing accounting leaders.

Drive new business growth among hospitals and acute care clients by managing the full sales cycle, including prospecting, outreach, demos, negotiations, and closing. Build relationships with hospital executives, maintain Salesforce pipeline records, use data to identify opportunities, meet revenue and conversion targets, and partner with internal teams on client onboarding and transition to Account Management.

Own the end-to-end experience for healthcare professionals using ShiftKey’s marketplace, from discovering and accepting shifts through retention and repeat engagement. Define and report Professional Lifetime Value, develop retention strategies, improve reputation and discoverability, clarify earnings, and connect product decisions to unit economics. Partner closely with the facility-side product manager, finance, leadership, and distributed delivery teams.

The Business Development Representative initiates outbound calls, qualifies clients, sets demo meetings, and collaborates with sales teams to drive business opportunities.

Own and evolve ShiftKey's AI infrastructure: production retrieval/indexing, agentic platforms on AWS, graph-based multi-hop retrieval design, platform APIs, reference agents, and cost/observability guardrails for regulated (HIPAA) workflows.

Own and evolve ShiftKey's AI infrastructure: organizational knowledge platform, retrieval and indexing (semantic RAG + re-ranking + HyDE), agentic cloud infrastructure on AWS, graph-based retrieval design, platform APIs, reference agent implementations, and AI cost/governance and observability for production-scale regulated (HIPAA) workflows.