Jobs at Shiftkey

Partner with leaders across Operations, Revenue, Finance, and Accounting on employee relations, performance management, talent planning, organizational change, and workforce needs. Coach managers through sensitive situations, support performance and development cycles, analyze people data, and collaborate with Talent Acquisition and Talent Operations. The role is primarily onsite in Irving, Texas, with potential hybrid flexibility after the initial onboarding period.

Own reliability, availability, and operational health for a regulated healthcare marketplace platform. Manage cloud infrastructure, container orchestration, infrastructure as code, production automation, incident debugging, and operational auditing. Mentor a mid-level engineer, exercise significant autonomy, and transition reliability ownership from a supporting engineering team. The role is remote within Poland, with preference for candidates near Warsaw.

Drive new business growth among hospitals and acute care clients by managing the full sales cycle, including prospecting, outreach, demos, negotiations, and closing. Build relationships with hospital executives, maintain Salesforce pipeline records, use data to identify opportunities, meet revenue and conversion targets, and partner with internal teams on client onboarding and transition to Account Management.

Own the end-to-end experience for healthcare professionals using ShiftKey’s marketplace, from discovering and accepting shifts through retention and repeat engagement. Define and report Professional Lifetime Value, develop retention strategies, improve reputation and discoverability, clarify earnings, and connect product decisions to unit economics. Partner closely with the facility-side product manager, finance, leadership, and distributed delivery teams.

Manage Salesforce quoting and opportunity support, vet leads, maintain CRM data integrity, deduplicate and restructure accounts, standardize territory and pipeline processes, and support contracting and quote-to-cash workflows. The role partners with sales leadership and data teams to improve forecasting accuracy, operational consistency, and CRM performance across SaaS and marketplace revenue engines.

The Business Development Representative initiates outbound calls, qualifies clients, sets demo meetings, and collaborates with sales teams to drive business opportunities.

Own and evolve ShiftKey's AI infrastructure: production retrieval/indexing, agentic platforms on AWS, graph-based multi-hop retrieval design, platform APIs, reference agents, and cost/observability guardrails for regulated (HIPAA) workflows.

Own and evolve ShiftKey's AI infrastructure: organizational knowledge platform, retrieval and indexing (semantic RAG + re-ranking + HyDE), agentic cloud infrastructure on AWS, graph-based retrieval design, platform APIs, reference agent implementations, and AI cost/governance and observability for production-scale regulated (HIPAA) workflows.