Teams at Shelter House, Inc.

Provide crisis intervention and intensive case management for 6-10 households fleeing domestic violence, sexual violence, stalking, or human trafficking. Assess client needs, create safety plans, coordinate services and referrals, accompany clients to court and appointments, maintain accurate records and data, provide domestic violence education, and support clients' transition out of shelter.

Provide trauma-informed, empathetic crisis intervention and safety planning on a 24-hour domestic violence hotline; assess shelter eligibility, document calls in digital systems, make community referrals, coordinate with shelter staff, and maintain confidentiality while covering scheduled on-call shifts (days, evenings, weekends, overnights, holidays).

Manage a caseload of ~18–20 families at risk of homelessness, provide trauma-informed housing-first case management, assessments, referrals, financial coaching, landlord mediation, documentation in HMIS, coordinate wrap-around services, and support clients toward long-term housing stability.