Jobs at Shelter House, Inc.

Coordinates end-to-end recruiting, including job postings, sourcing, screening, interviews, offers, background checks, onboarding, and candidate communication. Maintains HRIS records, personnel files, employee changes, reporting, and compliance documentation. Partners with hiring managers, supports orientations and trainings, tracks recruiting metrics, and contributes to employee engagement and other People & Culture initiatives.

Leads homelessness prevention, emergency shelter, and rapid rehousing programs serving families with children. Supervises case managers and support staff, oversees service delivery, workflows, intake, documentation, compliance, HMIS data quality, funding, and crisis response. Develops staff through coaching and training, supports program evaluation and continuous improvement, resolves client grievances, and represents the agency with community partners. Participates in on-call coverage and may work evenings or weekends as needed.

Provides weekend remote crisis hotline coverage for domestic and sexual violence, human trafficking, and stalking callers. Conducts shelter eligibility screenings, assesses imminent danger, delivers trauma-informed crisis intervention, emotional support, advocacy, safety planning, education, and referrals. Documents calls confidentially, coordinates with shelter staff and community agencies, follows agency procedures, attends supervision and training, and communicates with supervisors regarding shift coverage and challenging calls.

Oversee daily operations and strategic direction for Kennedy Emergency Shelter and related homelessness services. Lead shelter, outreach, drop-in, hypothermia, kitchen, and maintenance programs; supervise staff; manage budgets, compliance, reporting, facilities, emergencies, and community partnerships. Support trauma-informed case management, quality assurance, client appeals, and program improvement while participating in on-call coverage and Continuum of Care activities.

Leads daily operations at an emergency homeless shelter, supervising case management and program staff, overseeing trauma-informed service delivery, supporting crisis interventions, ensuring compliance and accurate documentation, coordinating housing-focused services, and assisting with staffing, training, reporting, and program improvement. Provides leadership coverage, participant support, and on-call assistance while collaborating with internal teams and community partners.

Provides strengths-based case management to adults experiencing homelessness, mental health challenges, substance use, disabilities, and other barriers. Conducts assessments, develops individualized service plans, coordinates housing and supportive services, delivers crisis intervention, supports budgeting and benefit applications, and maintains client records in HMIS. Collaborates with multidisciplinary teams, transports clients as needed, and participates in meetings and training. Evening and weekend availability may be required.

Provides intensive, client-centered case management and crisis intervention for households fleeing domestic violence, sexual violence, stalking, or human trafficking. Responsibilities include safety planning, needs assessments, advocacy, protective-order and court support, service coordination, referrals, documentation, client education, children’s services coordination, and exit planning. The role requires collaboration with multidisciplinary teams, accurate data entry, emergency-procedure awareness, local travel, and occasional evening or weekend work.

Oversee daily residential shelter operations, supervise and schedule staff, manage facilities, safety, vehicles, inventories, documentation, budgets, and compliance. Provide direct client support, coordinate emergency and on-call responses, facilitate staff training, and collaborate with program leadership to ensure safe, trauma-informed services. The role also includes maintenance coordination, inspections, cleaning and unit turnover, donation and volunteer support, and occasional evening work.

Provides remote crisis intervention and advocacy through a 24-hour domestic and sexual violence hotline. Screens callers for shelter eligibility, assesses imminent danger, offers trauma-informed emotional support, safety planning, referrals, and community resources. Documents calls confidentially, coordinates with shelter staff and agencies, attends supervision and training, and maintains reliable communication during scheduled on-call shifts.

Provide trauma-informed, Housing First case management for 10–20 families across shelter, prevention, and rapid rehousing programs. Conduct needs assessments, create housing plans, connect families to resources, coordinate with landlords and partners, document services in HMIS, and support housing stabilization and discharge planning.