Teams at Shell Federal Credit Union

Provides HR support to management and employees across payroll, benefits, employee relations, labor relations, compliance, employee records, policy updates, vendor coordination, and employee assistance. Supports benefits enrollment and billing, answers benefits questions, collaborates with Learning, maintains confidentiality, and provides backup support to the HR team. The role requires at least two years of related experience and a high school diploma or GED.

Supports information security operations by monitoring logs and alerts, assessing vulnerabilities, responding to incidents, conducting forensic analysis, maintaining security tools and hardening standards, managing patches, and supporting compliance, disaster recovery, business continuity, and security-related projects. The role also communicates security risks to management and participates in on-call and after-hours rotations.

Leads late-hour Member Assistance Center operations by providing phone, chat, text, email, and video support; resolving escalated member issues; explaining lending products; gathering loan applications; coaching representatives; managing schedules and coverage; authorizing fee waivers and overrides; and supporting supervisors. Ensures compliance, confidentiality, service quality, team morale, and effective problem resolution in a high-volume credit union call center.