Jobs at Sharecare

Designs, deploys, and maintains AI and machine learning solutions, including generative AI, LLM, RAG, and conversational AI applications. Owns agentic engineering infrastructure, application guardrails for patient-care workflows, data pipelines, analytics, model governance, monitoring, and cloud deployment. Provides architectural leadership, improves engineering throughput, ensures privacy and compliance, and translates business needs into scalable AI solutions.

Supports Release of Information Specialists and related departments in resolving issues with medical-record requests. Ensures HIPAA and applicable legal compliance, performs data entry and quality control, researches workflow and records issues, communicates across departments, and escalates critical problems. The role requires accuracy, productivity, reliability, independent work, and annual HIPAA certification.

Manages remote Central Operations quality support teams, ensuring queue turnaround times, backlog targets, training execution, performance accountability, and operational excellence. Oversees onboarding, coaching, escalated issue resolution, process documentation, root-cause analysis, continuous improvement, and cross-functional collaboration. Supports employee development and succession planning while maintaining compliance with HIPAA, applicable regulations, and labor policies.

Manages global central operations by supporting partner leadership, ensuring SLA and quality performance, aligning workflows with SOPs, overseeing change initiatives, resolving escalations, and driving process improvement, automation, and digital transformation. The role coordinates with internal and global stakeholders on workforce planning, reporting, access management, operational targets, compliance, and transition milestones while supporting continuous operational excellence.

Reviews and approves customer accounts, maintains accurate account data, generates and processes invoices, resolves billing discrepancies, responds to billing inquiries, and maintains accounts receivable documentation. The role collaborates with sales, customer service, and finance teams while ensuring compliance with financial controls and billing regulations. It also supports reconciliations, audits, process improvements, system upgrades, and policy updates.

Manage Sharecare and AskMD social channels across Instagram, TikTok, and YouTube. Develop calendars, publish content, create and edit short-form videos, engage communities, coordinate creators and production teams, analyze performance, and support launches and events. The role also requires appearing on camera when needed, using AI-assisted production tools, and routing health-related content through clinical and brand review.