SeQura Benefits Overview

Own end-to-end B2B merchant product initiatives, from understanding problems and defining hypotheses through building, shipping, measuring, and iterating. Work across backend and frontend production software, collaborate directly with merchants and stakeholders, make product and technical decisions amid ambiguity, and use data, experimentation, and AI-assisted development to deliver outcomes.

Support the full payroll cycle, maintain accurate employee and payroll data, assist with hires, contract changes, absences, leaves, and terminations, and learn Spanish labor and Social Security administration. Perform payroll checks, reconciliations, documentation, employee support, and process improvement while developing expertise in payroll and People Operations.

Handle customer and optician support cases across phone, email, chat, and CRM. Resolve payment, transaction, and financing issues, identify default risk, prioritize and escalate cases, coordinate with internal teams, and accurately document incidents. Contribute to process improvement, pattern identification, and automation initiatives.