Support platform users and internal teams by onboarding administrators, processing admin forms, coordinating rehires and LOA reactivations, troubleshooting basic technical issues, managing daily case queues to meet SLAs, sending handbook alerts, handling direct deposit communications, processing start date changes, and assisting with ad-hoc operational tasks.

Assist LOA Specialists with LOA documentation, manage case queues, research legislative changes, and train stakeholders on LOA processes and laws.

The Payroll Specialist processes payroll for multiple clients, maintains payroll data, interfaces with clients, and assists with annual filings.

The Client Solutions Specialist leads client experience through system implementations, project management, and ongoing client support and training.