Jobs at Sequencing.com

Own end-to-end lifecycle marketing for subscription products across email, SMS, push, and in-product messaging. Design segmentation-driven journeys, build automated onboarding/engagement/retention/win-back/referral flows, run A/B tests, use AI to scale copy and analysis, and partner with Product, Data, Engineering, and Customer Success to translate complex genomic insights into clear consumer-facing messaging and measure lifecycle performance.

Provide responsive, high-quality customer support across email, phone, chat, and social platforms; troubleshoot orders and technical issues for e-commerce and digital subscriptions; escalate complex cases; maintain accurate records; contribute to support documentation; collaborate with engineering, product, and sales; identify trends to improve customer experience.

Lead evaluation and benchmarking of AI-driven genomic interpretation: own gene/disease/variant mapping logic, define accuracy and release criteria, establish regression standards, partner on automated validation, and guide where deterministic logic supplements models.

Design, implement, and run automated benchmarking and validation pipelines for AI-driven genomic interpretation. Expand regression datasets, execute large-scale validation across curated VCFs, surface accuracy regressions, build automated QA for AI releases, and integrate validation into CI/CD with dashboards and documented failure modes.

Lead product strategy, roadmap, and customer experience for a consumer genomics subscription platform. Build and scale a product and design organization, drive cross-functional execution with engineering and bioinformatics, and use AI, analytics, and experimentation to increase engagement, retention, and subscription value. Translate complex genomic science into intuitive, trusted consumer experiences and establish category-leading standards.

Lead company-wide AI and emerging tech strategy for genomics products. Define roadmaps, build AI agent frameworks and MLOps infrastructure, ship AI features across web and native apps, drive adoption and metrics, and hire and mentor an AI/bioinformatics team while aligning cross-functionally with product, engineering, design, growth, and the CEO.

Lead and grow the mobile and AI platform engineering team to deliver reliable, real-time DNA-based health insights. Own roadmap, delivery predictability, React Native releases, performance, production reliability, AI model orchestration, multi-agent systems, incident response, API contracts, and cross-functional partnerships to ensure scalable, trustworthy AI experiences.

Lead creation of high-performing marketing creative across paid social, landing pages, email, lifecycle campaigns, and product storytelling. Rapidly generate, test, iterate, and scale visual concepts and motion/video assets (including AI-generated video). Maintain and evolve brand systems and Figma libraries, collaborate with growth and product marketing, and evaluate emerging AI creative tools to improve performance and creative velocity.

Own the long-term vision, roadmap, and execution of Sequencing's AI platform to turn genomic data into conversational, personalized health guidance. Lead AI-native product strategy, evaluate and productize emerging models and agents, partner with engineering and bioinformatics, run experiments and analytics, and optimize engagement, retention, and trust for mobile and web experiences.

Create clear, trustworthy genomics content for social and creator platforms. Translate complex genomic science into engaging short- and long-form video and written content, partner with scientific teams for accuracy, run rapid A/B tests, use AI tools and analytics to optimize performance, and engage authentically in online communities to build awareness and trust.

Lead and build the company's FP&A and analytics functions: budgeting, forecasting, financial modeling, unit-economics, KPI frameworks, dashboards, and performance reporting. Advise CEO/COO and board on capital allocation and growth scenarios, improve margin and cash efficiency, and hire/manage a high-performing finance and analytics team.

Lead Sequencing’s brand and product marketing: define positioning, messaging, and go-to-market for whole genome and health insight products. Translate complex genomics into clear, trust-building narratives; run launches across web, email, social, and partners; align brand with growth and product teams; enable sales and support with collateral; use customer research and data to refine messaging and measure brand/product health.

Lead creative strategy and execution to translate complex genomic data into clear, emotional brand and performance campaigns across Meta, TikTok, YouTube, CTV and AI-native channels. Oversee concepting, art direction, writing, design, prototyping, production, experimentation, and cross-team collaboration to drive acquisition, engagement, retention, and subscription growth.

Build and scale creator and advocacy partnership programs across social platforms. Discover, recruit, and manage creators and patient advocates; develop campaign concepts and creator briefs; review and optimize creative; handle negotiations, deliverables, usage rights, and campaign execution; track performance and scale winning content with Growth and Marketing to expand reach for genomics and personalized health.

Lead end-to-end growth strategy for a consumer genomics subscription business, owning paid acquisition, lifecycle marketing, product marketing, and brand. Optimize CAC, LTV, and contribution margin through experimentation, A/B testing, onboarding/retention programs, and scalable marketing systems. Build and manage a multidisciplinary marketing team to drive high-velocity, profitable revenue growth and category leadership.

Partner with the CEO/COO to translate strategy into execution, build AI-enabled operating systems, drive cross-functional programs, run OKRs and planning cadences, scale vendor/procurement, and lead high-priority projects end-to-end.

Invite mission-driven candidates to join Sequencing's talent community for roles across engineering, data, bioinformatics, product, and more. Promote company mission, benefits, and remote opportunities while building a pipeline of qualified applicants interested in genomics and AI-powered healthcare.