Teams at Sequencing.com

Design, build, and maintain scalable production pipelines and services to process clinical-grade 30x whole genome data. Optimize performance, reliability, and cost across AWS and hybrid environments. Develop tools and services (Python, C#, SQL, AWS) for genomic analysis, collaborate with cross-functional teams, ensure testing, observability, and validated output, and support consumer-facing DNA apps and reports.

Provide responsive, high-quality customer support across email, phone, chat, and social platforms; troubleshoot orders and technical issues for e-commerce and digital subscriptions; escalate complex cases; maintain accurate records; contribute to support documentation; collaborate with engineering, product, and sales; identify trends to improve customer experience.

Develop automated tests and genomic data analysis pipelines to validate code deployments, detect errors, and ensure the accuracy and integrity of clinical-grade sequencing workflows. Collaborate with software engineers and variant curators to improve bioinformatics processes and prevent production issues. The role combines bioinformatics expertise, large-scale genomic data analysis, software quality engineering, and test automation in a fully remote genomic health platform.