Jobs at Seneca Gaming Corporation

Answer high-volume guest telephone inquiries about hotel, dining, entertainment, retail, spa, transportation and casino services. Book reservations and tickets, verify invitations and promotions, coordinate with internal departments, train new staff, follow SGC policies and information-security rules, and provide friendly, professional customer service in a fast-paced casino/hotel environment.

Answer high-volume phone inquiries about hotel, dining, retail, spa, entertainment and transportation services; make reservations and bookings; verify invitations and promotions; coordinate with internal departments to fulfill guest requests; assist in training new staff; follow company policies, information security rules, and attendance/training requirements; provide professional customer service in a fast-paced casino/hotel environment.

Supports Marketing Services and Communications by managing reservations, room blocks, Will Call, reports, and group sales input. Answers calls, trains staff, reviews bookings for accuracy and player eligibility, coordinates with departments, and ensures policy, information-security, and customer-service standards are met in a fast-paced casino environment.

Lead CRM, database marketing and marketing analytics for a multi-property casino operator. Own CRM/EDW/BI roadmap, vendor selection, campaign strategy, segmentation, testing, performance analysis, and team leadership to grow revenue and customer value. Manage large system implementations/upgrades, reporting, budgets, and cross-functional alignment with IT, operations and senior management.

Lead and scale Seneca Gaming Corporation's digital marketing across web, mobile, SEO/SEM, paid media, social, and email. Build processes, manage budgets and agencies, run analytics and A/B tests, hire and coach a team, align digital strategies with business goals, and collaborate with internal stakeholders to drive traffic, engagement, and online revenue.

Support daily box office operations and event ticketing using Ticketmaster systems. Communicate with promoters, artists, and internal teams; manage manifests, holds, will call, reporting, advertising coordination, and post-show settlements while providing customer service and adhering to SGC policies and security guidelines.

Lead Finance, Purchasing and Warehouse functions; develop strategy, budgets and controls; oversee financial reporting, compliance, investor relations, capital raising, M&A, and liquidity. Mentor management, prepare board materials, and ensure regulatory and internal control adherence for a 24/7 casino/hotel operation.

Direct vehicle flow to/from valet and self-parking, provide friendly customer service, follow company policies and information security rules, complete required training, attend meetings, and work variable hours in a noisy, smoking-permitted casino environment.

Perform repair, rebuilding, replacement and installation of locks and mechanical parts across the facility. Make and issue keys, maintain key/lock records, service electronic hotel lock and access control systems, master keying, safes/vaults, and door hardware. Use hand and power tools, operate a vehicle, lead apprentices, and provide customer service while complying with security and company policies.

Manage workflow between internal departments and the advertising agency to ensure timely delivery of creative projects. Open and track jobs, write creative briefs, coordinate vendors and media insertion, maintain approval processes, project timelines, records and a catalog of advertising. Serve as liaison for executive and high-profile requests, attend meetings, work with purchasing on vendor selection and proofs, and ensure brand, quality, and security policy compliance in a fast-paced casino environment.

Provide legal advice and representation across operations, compliance, and risk management. Draft, review, and negotiate commercial agreements; advise on gaming/regulatory, employment, procurement, construction, real estate, IP, and insurance matters; support corporate governance, policy development, litigation management, and cross-departmental strategic initiatives.

Support the Corporate Manager of Special Events by planning, scheduling, executing and reviewing casino promotions and giveaways. Maintain records, perform data entry (ACSC/SWS), coordinate advertising, supervise when needed, ensure compliance, and provide exceptional customer service in a fast-paced casino environment.