Jobs at Seneca Gaming Corporation

Plans, leads, and completes complex IT projects from design through production while managing scope, schedules, budgets, resources, vendors, risks, dependencies, documentation, and quality control. The role coordinates project teams and stakeholders, resolves issues, communicates milestones and status, manages contractors and RFPs, and evaluates project outcomes for continuous improvement. It also requires compliance with information security policies, company procedures, training requirements, and customer service standards in a fast-paced casino environment.

Coordinates casino promotional programs, events, giveaways, tournaments, advertising requests, schedules, records, and marketing communications. Supports promotional software setup, data tracking, customer service, purchasing requests, compliance, and large-scale events. Reviews promotional results, maintains calendars and documentation, proofreads creative materials, and supervises promotions when needed. Requires casino marketing experience, strong communication and analytical skills, computer proficiency, scheduling flexibility, and occasional travel.

Supervise slot attendants and casino slot operations during assigned shifts, ensuring customer service, machine integrity, proper payouts, staffing, documentation, security, and policy compliance. The role also manages shift personnel, trains employees, handles payroll and performance evaluations, resolves customer disputes, investigates discrepancies, and supports hiring and disciplinary activities. Work occurs on a 24-hour schedule in a fast-paced casino environment.

Supports talent sourcing and acquisition-related departmental activities in a casino environment. Assists with administrative duties, projects, promotional events, customer inquiries, and supervisor-shadowing activities while gaining practical experience aligned with an academic program. Maintains accurate casino information, follows company and information-security policies, provides professional customer service, and reports daily on assignments and learning progress.

Supports Marketing Services and Communications by managing reservations, room blocks, Will Call, reports, and group sales input. Answers calls, trains staff, reviews bookings for accuracy and player eligibility, coordinates with departments, and ensures policy, information-security, and customer-service standards are met in a fast-paced casino environment.

Supports information security governance, regulatory compliance, and IT audits. Tests IT general controls, coordinates internal and external audit activities, documents evidence, assesses risks and vulnerabilities, monitors policy compliance, tracks remediation, and prepares reports and presentations. The role focuses on SOX, PCI DSS, MICS, ITGC, network security, and IBM i environments while advising business units on security requirements and control improvements.

Supports hotel room attendants by stocking supplies, managing linen inventories, maintaining public areas, delivering guest-requested items, and performing cleaning and light equipment maintenance. The role requires customer service, communication, inventory counting, physical stamina, frequent standing and walking, and lifting or moving supplies and carts in a fast-paced casino hotel environment.

Processes high-volume vendor invoices, matches purchasing and receiving documentation, resolves discrepancies, prepares payment cycles, maintains vendor accounts and files, reviews accounts payable reports, and responds to vendor and internal inquiries. The role also provides administrative support, customer service, and phone coverage while complying with financial controls, information security policies, and casino regulations. Night, weekend, holiday, and 24-hour schedule availability is required.

Sets up, operates, removes, troubleshoots, reconfigures, and maintains audio, lighting, rigging, staging, backline, and video equipment for concerts and events. Coordinates sound checks and rehearsals, follows live cues, supports performers and producers, performs preventive maintenance, and provides professional customer service in a fast-paced casino environment.

Plan, coordinate, and execute casino special events from conception through post-event analysis. Manage vendor relationships, event branding, promotions, budgets, reporting, scheduling, and on-site logistics. Support promotional software testing, train staff, supervise events in manager absence, and ensure compliance with company policies while delivering strong guest service.

Lead and scale Seneca Gaming Corporation's digital marketing across web, mobile, SEO/SEM, paid media, social, and email. Build processes, manage budgets and agencies, run analytics and A/B tests, hire and coach a team, align digital strategies with business goals, and collaborate with internal stakeholders to drive traffic, engagement, and online revenue.

Lead and manage electrical and thermal plant operations across the Seneca Niagara Resort and Casino footprint. Oversee HVAC, central plant, electrical systems, estimating, project delivery, budgeting, staff supervision, safety compliance, vendor/client relations, and 24/7 operations. Develop service business lines, secure projects, and ensure technical quality, energy efficiency, and adherence to company policies and codes.

Perform repair, rebuilding, replacement and installation of locks and mechanical parts across the facility. Make and issue keys, maintain key/lock records, service electronic hotel lock and access control systems, master keying, safes/vaults, and door hardware. Use hand and power tools, operate a vehicle, lead apprentices, and provide customer service while complying with security and company policies.