Teams at Seneca Gaming Corporation

Answer high-volume phone inquiries about hotel, dining, retail, spa, entertainment and transportation services; make reservations and bookings; verify invitations and promotions; coordinate with internal departments to fulfill guest requests; assist in training new staff; follow company policies, information security rules, and attendance/training requirements; provide professional customer service in a fast-paced casino/hotel environment.

Answer high-volume guest telephone inquiries about hotel, dining, entertainment, retail, spa, transportation and casino services. Book reservations and tickets, verify invitations and promotions, coordinate with internal departments, train new staff, follow SGC policies and information-security rules, and provide friendly, professional customer service in a fast-paced casino/hotel environment.

Manages casino Environmental Services and wardrobe operations, including cleanliness, sanitation, staffing, training, scheduling, inventory, budgeting, purchasing, equipment maintenance, inspections, work orders, and regulatory compliance. Leads supervisory staff, maintains cleaning and uniform standards, controls labor and expenses, ensures safe chemical handling and OSHA compliance, and provides customer service in a 24-hour casino environment.