Teams at Seneca Gaming Corporation

Answer high-volume guest telephone inquiries about hotel, dining, entertainment, retail, spa, transportation and casino services. Book reservations and tickets, verify invitations and promotions, coordinate with internal departments, train new staff, follow SGC policies and information-security rules, and provide friendly, professional customer service in a fast-paced casino/hotel environment.

Answer high-volume phone inquiries about hotel, dining, retail, spa, entertainment and transportation services; make reservations and bookings; verify invitations and promotions; coordinate with internal departments to fulfill guest requests; assist in training new staff; follow company policies, information security rules, and attendance/training requirements; provide professional customer service in a fast-paced casino/hotel environment.

Supports Marketing Services and Communications by managing reservations, room blocks, Will Call, reports, and group sales input. Answers calls, trains staff, reviews bookings for accuracy and player eligibility, coordinates with departments, and ensures policy, information-security, and customer-service standards are met in a fast-paced casino environment.