Teams at Seismic

Leads end-to-end SaaS customer implementations for commercial and mid-market clients. Manages portfolios of 10–20 concurrent projects, facilitates discovery and solutioning, performs basic technical configurations, tracks schedules and utilization, manages risks and scope changes, reports project status, and delivers client training and enablement through handoff to Customer Success.

Leads India IT operations as the senior technical escalation point, personally handling systems administration, infrastructure, endpoint, identity, network, security, incident response, and end-user support. Manages and mentors IT staff, coordinates local hiring and performance management, aligns operations with global IT strategy, improves automation and self-service, and communicates risks and incidents to global leadership.

Leads and develops a Customer Success and Renewals team in India, managing hiring, coaching, performance, customer adoption, retention, risk mitigation, renewal forecasting, and value realization. Partners cross-functionally to improve digital customer success, operational effectiveness, escalation handling, and customer outcomes across a high-volume B2B SaaS book of business.