Teams at Seismic

Drive product adoption, proficiency, and value realization across a broad SaaS customer portfolio. Use Gainsight product analytics, usage data, health signals, and ROI metrics to identify risks and opportunities, then execute targeted adoption plans, coaching, campaigns, and best-practice guidance. Diagnose configuration and workflow barriers, recommend use cases, coordinate escalations with Support, Product, Services, and Engineering, and deliver measurable customer outcomes through scalable digital engagement.

Own Commercial Segment deal strategy operations from request through close. Optimize Salesforce and CPQ workflows, pricing, approvals, SLAs, quality controls, and playbooks; analyze deal performance and implement process improvements. Partner with Sales, Customer Success, Finance, Revenue Operations, IT, and Product to improve deal velocity, compliance, and profitability. Lead enablement, cross-functional initiatives, high-volume execution, and team mentoring.

Provides technical account support for strategic clients by managing support cases, troubleshooting enterprise software issues, meeting SLAs, monitoring account health, documenting solutions, and contributing to client success reporting. Collaborates within service pods, communicates technical information to stakeholders, supports account managers, and helps deliver platform optimization and release guidance. The role may require evening and weekend support for global clients.