Teams at Seismic

Provides chat-based customer support for Seismic’s sales enablement platform. Resolves common Q&A and how-to issues, performs basic troubleshooting, escalates complex technical cases with complete context, and maintains high customer satisfaction. The role also identifies documentation gaps, contributes knowledge base articles, collaborates with Support Engineers, learns incident response procedures, and participates in team improvement projects.

Design, build, test, and ship end-to-end software solutions across services and user-facing web applications. Integrate datastores, content repositories, and management systems; develop onboarding and data exploration experiences; and build distributed job queues. Collaborate with architecture, operations, and engineering teams while maintaining software quality, security, reliability, and strong user experiences. Customer interaction and familiarity with AI agents, LLMs, prompt engineering, and tool calling are beneficial.

Leads and scales a team of Technical Account Managers, Solution Architects, and Implementation Engineers. Oversees technical architecture, integrations, onboarding, account health, escalations, KPIs, and delivery governance. Partners with Product, Engineering, Customer Success, and Sales to improve adoption, retention, renewals, and expansion. Provides mentorship, resource planning, executive client engagement, and operational improvements across enterprise SaaS implementations and post-sales technical advisory.