Jobs at Sedna

Provides L1 and L2 technical support for a SaaS platform, troubleshooting customer issues involving APIs, integrations, performance, and application behavior. Collaborates with Engineering and Product to resolve bugs, identify recurring problems, improve processes, and create documentation. The role includes direct customer communication, root-cause analysis, and participation in a global on-call rotation.

Provides L1/L2 technical application support for SaaS customers, troubleshooting API and integration issues, diagnosing root causes, and coordinating with Engineering and Product on bugs and improvements. The role includes customer communication, on-call coverage, documentation, support-process enhancement, and creating troubleshooting resources. Candidates need technical support experience, SaaS and cloud exposure, API knowledge, strong communication skills, and ideally experience supporting maritime, shipping, commodities, or logistics customers.

Manage IT asset lifecycle, SaaS licence administration, vendor relationships, onboarding/offboarding (HiBob), workplace operations for London and regional offices, and support compliance (ISO 27001, SOC 2, GDPR). Improve processes, maintain documentation and lease/accounts records, track budgets, and coordinate events while partnering with People Ops, Finance, and regional teams.

Owns new-logo acquisition and strategic account growth across maritime commodities, shipowners, operators, and charterers. Responsibilities include prospecting, discovery, demos, negotiations, closing, renewals, expansions, executive stakeholder management, account strategy, forecasting, and event representation. The role requires trusted C-suite relationships, strong maritime or shipping knowledge, commercial discipline, technical aptitude, and a proven record of winning and expanding large strategic accounts.

Owns new-logo acquisition and strategic account growth across maritime commodities, owners, operators, and charterers. Responsibilities include full-cycle sales, prospecting, discovery, demos, negotiations, renewals, upsells, account strategy, C-suite relationship management, forecasting, and cross-functional collaboration with Customer Success, Product, Implementation, RevOps, and Finance teams.

Own the full sales cycle for Sedna’s AI-powered maritime trade platform, from prospecting and discovery through demos, technical validation, negotiation, and close. Build pipelines across global shipping operators, develop account plans, expand existing customers, lead renewals and cross-sell opportunities, and coordinate with marketing, product, presales, and customer success teams. Maintain accurate forecasts and contribute to continuous improvement.

Own the full sales cycle for Sedna’s AI-powered maritime platform, from prospecting and discovery through demonstrations, technical validation, negotiation, and close. Build relationships with shipping and trading customers, develop account plans, identify expansion opportunities, manage renewals, and coordinate with marketing, RevOps, presales, product, and customer success teams. Maintain accurate forecasting and continuously improve sales practices.

Own the full sales cycle for Sedna’s AI-powered maritime trade platform, from prospecting and discovery through demos, technical validation, negotiation, and close. Build pipelines across global shipping operators, develop strategic account plans, identify expansion and cross-sell opportunities, and manage renewals. Partner with RevOps, Marketing, Product, Pre-Sales, and Customer Success to deliver customer value, maintain accurate forecasts, and support long-term account growth.

Manage a portfolio of Strategic and Scale accounts as the primary Customer Success contact. Monitor account health, usage, and commercial signals; run regular touchpoints; escalate risks/opportunities; maintain Salesforce data and coordinate education touchpoints to drive retention and adoption.

Own a portfolio of Premier and Strategic global accounts, drive retention and expansion with Sales, execute outcome-focused success plans and QBRs, monitor account health, coordinate cross-functional delivery, and provide executive-level relationship management grounded in deep product knowledge.