Jobs at Sedna

Own a portfolio of Premier and Strategic global accounts, drive retention and expansion with Sales, execute outcome-focused success plans and QBRs, monitor account health, coordinate cross-functional delivery, and provide executive-level relationship management grounded in deep product knowledge.

Develop and modernize Sedna’s Java-based Voyage Management System, primarily through backend feature development, testing, architecture improvements, and production support. Work with Oracle, REST APIs, React, AWS, and GitLab CI/CD while contributing to reliability, documentation, code reviews, and customer-impacting solutions. Collaborate with product, support, and customers, participate in on-call rotation, and lead technical approaches for complex features.

Develop and evolve Sedna’s Java-based Voyage Management System, contributing primarily to backend features with occasional React frontend work. Responsibilities include system modernisation, architecture, automated testing, CI/CD, code review, production support, incident diagnosis, documentation, and customer-focused technical collaboration. The role owns features through release, improves reliability and performance, participates in on-call operations, and helps shape the platform’s long-term technical direction.

Develop and evolve Sedna’s Java-based Voyage Management System, contributing primarily to backend features with occasional React work. Responsibilities include system modernization, API and database development, automated testing, CI/CD, code review, production support, documentation, and technical design. The role involves collaborating with product, support, and customers, participating in on-call operations, improving reliability and performance, and owning features from refinement through release.

Provides L1 and L2 technical support for a SaaS platform, troubleshooting customer issues involving APIs, integrations, performance, and application behavior. Collaborates with Engineering and Product to resolve bugs, identify recurring problems, improve processes, and create documentation. The role includes direct customer communication, root-cause analysis, and participation in a global on-call rotation.

Manage a portfolio of Strategic and Scale accounts as the primary Customer Success contact. Monitor account health, usage, and commercial signals; run regular touchpoints; escalate risks/opportunities; maintain Salesforce data and coordinate education touchpoints to drive retention and adoption.