Teams at Sedna

Manage a portfolio of Strategic and Scale accounts as the primary Customer Success contact. Monitor account health, usage, and commercial signals; run regular touchpoints; escalate risks/opportunities; maintain Salesforce data and coordinate education touchpoints to drive retention and adoption.

Own a portfolio of Premier and Strategic global accounts, drive retention and expansion with Sales, execute outcome-focused success plans and QBRs, monitor account health, coordinate cross-functional delivery, and provide executive-level relationship management grounded in deep product knowledge.