Teams at Sedna

Provides L1 and L2 technical support for a SaaS platform, troubleshooting customer issues involving APIs, integrations, performance, and application behavior. Collaborates with Engineering and Product to resolve bugs, identify recurring problems, improve processes, and create documentation. The role includes direct customer communication, root-cause analysis, and participation in a global on-call rotation.

Provides L1/L2 technical application support for SaaS customers, troubleshooting API and integration issues, diagnosing root causes, and coordinating with Engineering and Product on bugs and improvements. The role includes customer communication, on-call coverage, documentation, support-process enhancement, and creating troubleshooting resources. Candidates need technical support experience, SaaS and cloud exposure, API knowledge, strong communication skills, and ideally experience supporting maritime, shipping, commodities, or logistics customers.

Manage IT asset lifecycle, SaaS licence administration, vendor relationships, onboarding/offboarding (HiBob), workplace operations for London and regional offices, and support compliance (ISO 27001, SOC 2, GDPR). Improve processes, maintain documentation and lease/accounts records, track budgets, and coordinate events while partnering with People Ops, Finance, and regional teams.