Jobs at Securly

Manage a high-volume portfolio of school districts through digital, one-to-many customer success programs. Execute onboarding, adoption, renewal, and lifecycle playbooks; monitor telemetry, engagement signals, and health scores; identify risks and expansion opportunities; triage customer needs; and maintain accurate Salesforce and Vitally data. Collaborate with Customer Success Operations, Product, Support, Implementation, and GTM teams to improve automated journeys, segmentation, playbooks, and customer outcomes at scale.

Own embedded proxy software deployed on appliance fleets across school networks. Develop production Rust systems software from the OS layer through AWS-managed control planes, including network programming, transparent proxying, containerized appliance deployment, performance testing, profiling, and infrastructure integration. Work with embedded Linux, hardware-adjacent systems, constrained devices, and fleet-scale reliability.

Build and maintain a Rust-based edge proxy appliance deployed across school networks. Responsibilities include systems and network programming, TCP and socket handling, transparent proxying, Embedded Linux development, containerized appliance deployment, fleet updates, performance testing, profiling, and AWS/IaC integration. The role requires production Rust experience in systems or embedded contexts and collaboration on reliable, scalable infrastructure.

Review AI-flagged student online activity, assess risks, identify potential self-harm or violence, and determine intervention levels. Monitor a real-time alert queue, document investigations, and execute emergency escalation protocols within five minutes. Communicate with school districts by phone and email, interpret social media trends and slang, identify behavioral patterns, and support improvements to safety documentation and technology.

The role seeks experienced Account Executives who excel in selling SaaS solutions to K-12 schools, managing full sales cycles, and building relationships with educators.

Looking for Customer Success Managers for future roles, focusing on managing SaaS customers, ideally in EdTech, with strong engagement and organizational skills.

The role involves managing post-sale relationships with large school districts, driving product adoption, and maintaining strategic conversations with senior stakeholders. It requires excellent communication skills and experience in public sector accounts.

Join Securly's remote talent community for future account executive roles, focusing on selling SaaS solutions to large K-12 school districts.

Lead and scale CS Ops and Renewals teams, own Vitally as the CS platform, design programmatic renewal playbooks, build health scoring and dashboards, implement AI-driven automation and integrations (Salesforce/GTM), and surface customer insights to Product, Support, and Sales to improve retention and forecast accuracy.