Jobs at Second Nature

The Manager of Technical Implementations leads a team to ensure smooth customer onboarding, refine processes, and enhance the customer experience. Responsibilities include coaching, operational oversight, and collaboration with various departments to enhance implementation success and operational excellence.

The Technical Implementation Manager coordinates the client implementation process, leading discovery sessions, designing solutions, training teams, and ensuring successful project execution across multiple stakeholders.

Own post-sale onboarding from discovery to activation and handoff. Lead client discovery, deliver training, manage projects and timelines, coordinate stakeholders, drive client accountability, refine scalable implementation workflows, and use CRM/automation/AI tools to improve efficiency.

The Director of Launch Management is responsible for ensuring operational readiness and accountability for every product launch, maintaining the Launch Calendar, coordinating cross-functional teams, providing visibility on launch status, and driving continuous improvement in the launch process.

Lead the development of high-performance software systems, mentor junior engineers, and contribute to technology strategy while ensuring scalable and maintainable solutions.

The Sales Development Representative generates leads and qualifies Property Manager clients through outbound calls and emails, working closely with marketing and sales teams to drive engagement and conversions.

Design and run post-sales enablement across Implementation, Customer Experience, Support, and Data Management to shorten time-to-value, boost activation and adoption, improve resident support, and standardize data flows. Build playbooks, training, knowledge bases, asynchronous content, and feedback loops; partner cross-functionally to measure program impact and drive continuous improvement.

Own and improve Command Center's core onboarding, activation, and enrollment workflows. Define product vision and roadmap, partner cross-functionally, drive digital transformation away from manual processes, measure impact with data, and use AI-assisted practices to accelerate delivery while enabling other teams to build on the platform.

Lead a four-person GTM enablement team to drive revenue outcomes by building enablement strategy, onboarding, manager readiness, program governance, asynchronous learning, and cross-functional launch support aligned to CRO and executive priorities.

As a Staff Software Engineer, you will significantly enhance platform development and experimentation, focusing on AI integration and efficient software workflows. You'll manage end-to-end processes, develop core infrastructure, and employ AI coding agents to refine engineering practices, ultimately improving velocity and output quality.

The Engineering Manager will lead and mentor a team of engineers while driving architectural decisions and hands-on coding. The role involves managing technical execution, collaboration with product teams, and fostering a culture of excellence within the engineering team.

Sell a resident experience SaaS platform to mid-market property management companies. Drive new business through prospecting, manage and forecast a sales pipeline, close inbound and self-sourced leads, act as a product expert, and build lasting relationships with brokers, owner-operators, and property managers. Represent the brand at events and collaborate cross-functionally to align product and market needs.