Teams at Second Nature

Provide responsive customer support to property managers and residents through email, phone, and Salesforce Service Cloud. Resolve issues, maintain accurate account information, support technical product questions, meet customer satisfaction and quality metrics, and identify upsell opportunities. The role requires effective communication, proactive problem-solving, collaboration, organization, and availability for a Monday–Friday, 9 a.m.–6 p.m. EST schedule in a remote-first environment.

Lead the architecture, development, testing, and maintenance of scalable backend systems and APIs. Drive technical decisions, code quality, performance optimization, documentation, continuous delivery, and monitoring. Collaborate with product, design, and engineering teams to translate requirements into reliable solutions. Mentor junior engineers, conduct code reviews, resolve complex technical issues, and contribute to agile development and overall technology strategy.

Lead the company’s product management organization and multiple product lines as distinct businesses. Own portfolio growth, revenue, retention, unit economics, attach rates, product strategy, and investment prioritization. Develop Group Product Managers into general managers, align Engineering, Finance, RevOps, Go-To-Market, Customer Success, and Operations, and drive measurable customer and business outcomes in a rapidly growing, founder-led company.