Jobs at Schluter Systems L.P.

Processes customer orders, monitors order inboxes and EDI orders, responds to order inquiries, tracks backorders and shipments, coordinates with warehouses and transport companies, handles air freight quotes and orders, processes claims and RMAs, updates CRM and INFOR systems, and maintains customer service and order-status standards.

Administers enterprise database and IT data services, ensuring availability, stability, access, monitoring, maintenance, and operational readiness. Resolves or escalates service tickets, supports change control and feature implementation, maintains knowledge resources, delivers training, follows ITSM processes, and tracks service KPIs. Requires Microsoft SQL Server administration, backup and recovery knowledge, Windows Server familiarity, PowerShell scripting, and database management best practices.

Leads large-scale manufacturing process improvement and innovation initiatives as a technical subject matter expert. Responsibilities include optimizing production efficiency, conducting capability studies, PFMEAs, risk assessments, validation, root cause analysis, and CAPA implementation. The role develops process documentation, supports equipment and capital projects, mentors engineering staff, collaborates with suppliers and cross-functional teams, and advises management on technical strategy, safety, quality, and continuous improvement.