Teams at Schluter Systems L.P.

Processes customer orders, monitors order inboxes and EDI orders, responds to order inquiries, tracks backorders and shipments, coordinates with warehouses and transport companies, handles air freight quotes and orders, processes claims and RMAs, updates CRM and INFOR systems, and maintains customer service and order-status standards.

Develops and improves products through cross-functional engineering projects, including requirements, specifications, drawings, prototypes, first parts, testing plans, and product evaluations. Plans and executes research projects, coordinates laboratory testing, documents results, and presents reports. Supports product management, technical services, quality, manufacturing, production, and staff training. Travel is required within the United States, Canada, and Europe for business meetings.

Supports benefits, employee relations, training, performance management, onboarding, policy implementation, recruitment, payroll assistance, and employment law compliance. Provides coaching and conflict resolution, maintains employee records, conducts workplace investigations, prepares management reports, assists with HR policies and procedures, and contributes to projects. Requires strong communication, interpersonal, HRIS, Excel, database management, record-keeping, and employment law knowledge.