Jobs at ScentAir Technologies LLC

Provides front-line intake for technical support requests by answering customer calls, gathering issue and equipment details, creating and documenting Salesforce service cases, categorizing and routing cases, and communicating next steps. The role requires accurate data entry, strong organization, customer-focused communication, and basic knowledge of connectivity, mobile applications, electronics, and connected equipment. It also supports case follow-up, data accuracy, and collaboration with internal teams.

Analyzes and improves cross-functional business processes by measuring costs, removing inefficiencies, and selecting process, automation, RPA, or AI solutions. Builds low-code automations and prototypes, develops business cases, partners with IT on larger implementations, trains employees, leads change management, and tracks validated savings. The role also governs AI usage, manages the improvement pipeline, and reports progress to IT leadership.

Manage customer accounts through retention, renewal, issue resolution, contract negotiation, and service upselling. Respond to inbound requests in Salesforce, proactively contact cancellation-risk customers, evaluate needs, negotiate pricing and discounts, maintain accurate account data, and meet retention and performance goals while delivering personalized customer support.

Owns the retail fragrance product portfolio across sourcing, development, packaging, production coordination, pricing, inventory optimization, compliance tracking, and performance reporting. The role supports Asia Pacific sales teams, manages demand forecasting and slow-moving inventory, maintains product documentation, coordinates fragrance development, and tracks product costs and profitability. It requires at least two years of relevant merchandising, procurement, sourcing, or product development experience, plus English and Chinese proficiency.

Leads APAC customer solutions enablement and service excellence by managing outsourced technical-service contractors, optimizing routes and workforce allocation, enforcing service standards, analyzing performance data, resolving complex customer escalations, and implementing training and continuous-improvement initiatives. The role partners with Sales and Technical Services to improve customer experience, strengthen relationships, and align operational improvements with regional strategy.

Perform outbound research and calls to educate, upsell, renew, and retain existing B2B customers; maintain high activity across calls, email, and social selling; manage customer data in Salesforce; meet monthly/quarterly/annual quotas; attend product and sales training.