Jobs at Saxo Bank

Provides client onboarding, customer service, trading and funding support through calls, chats, and CRM cases. Conducts cold calls to prospective clients, supports first funding and trades, manages account access and updates, handles platform incidents, and shares product campaigns. The role gathers client feedback, participates in events, follows compliance and service-level procedures, and collaborates with global teams to resolve escalated issues.

Manage and grow a portfolio of high-value clients by understanding their trading needs, supporting product usage, developing revenue opportunities, and maintaining compliant relationships. Responsibilities include client retention, referrals, platform and product education, due-diligence support, issue resolution, seminars, and collaboration with trading and technology teams. The role requires Polish and English fluency, financial markets knowledge, and willingness to relocate to Prague.

Processes voluntary and mandatory corporate actions, including client notifications, elections, event processing, reconciliations, and deadline-driven controls. Communicates with clients, custodians, brokers, and internal stakeholders while following SOPs and control frameworks. Serves as a subject matter expert and supports multiple post-trade processes with accuracy, attention to detail, and strong analytical and interpersonal skills.

Manage and maintain accurate static, pricing, reference, and real-time market data across multiple asset classes. Research securities data, support client and stakeholder queries within SLAs, perform maintenance activities, and contribute to systems projects and enhancements. The role requires capital markets and banking knowledge, familiarity with market data vendors and exchanges, analytical problem-solving, and flexibility for rotational shifts.

Manage voluntary and mandatory corporate actions, including client notifications, elections, event processing, reconciliations, and deadline compliance. The role requires investment banking operations knowledge, use of financial market systems, accurate processing, stakeholder communication, control adherence, and subject-matter expertise. Candidates should be analytical, detail-oriented, independent, and able to manage multiple tasks under pressure.

Implement, operate, and improve privileged access management controls across on-premises and cloud environments. Administer credential vaulting, password rotation, session management, and recording; onboard privileged accounts and systems; support least-privilege, JIT, and Zero Trust models; automate processes with PowerShell and APIs; and support monitoring, reporting, audits, and governance. Collaborate with infrastructure, cloud, security, and application teams in a regulated enterprise environment.

Conduct manual functional, regression, and integration testing; develop test plans, cases, and scripts; identify and track defects; document test outcomes; collaborate with developers; participate in requirements and design reviews; improve QA practices; and mentor junior testers. The role requires strong SDLC and Agile knowledge, defect and test management tool proficiency, and basic-to-intermediate SQL skills.

Administer and support enterprise IBM MQ environments, including queue managers, queues, channels, listeners, clustering, security, monitoring, upgrades, disaster recovery, and performance optimization. Develop PowerShell automation and provide L2/L3 production support, root cause analysis, and platform modernization. Collaborate with application, infrastructure, and security teams. Microsoft BizTalk Server administration is advantageous.

Define and own architecture for distributed microservices built on C#/.NET Core. Design event-driven systems using Kafka and Redis, establish gRPC patterns, and deploy containerized workloads on Azure with Docker, Kubernetes, and CI/CD. Review designs and code, ensure scalability, performance, security, and mentor engineering teams.

Install, configure, patch, secure, monitor, and troubleshoot Linux and Windows server infrastructure. Administer virtualization platforms, SCCM, Commvault backups, Microsoft Defender for Identity, and CyberArk credential management. Automate infrastructure administration with PowerShell and shell scripting, provide Level 2/3 support, maintain technical documentation, and improve reliability, security, and system stability.

Manage non-financial risks, compliance matters, audit recommendations, controls, documentation, and business continuity across Saxo Bank’s Onboarding and Ongoing Due Diligence teams. Partner with stakeholders internationally to embed risk considerations into decision-making, maintain effective governance, and ensure activities align with risk appetite and regulatory expectations. The role requires strong analytical, communication, organizational, and stakeholder-management skills within a financial institution environment.

Build and operate production-grade AML data products, ETL pipelines, data models, integrations, and ML-ready datasets. Ensure data quality, lineage, security, governance, observability, reliability, and regulatory compliance. Support transaction monitoring, customer segmentation, risk rating, sanctions screening, and financial crime prevention initiatives. Lead architecture decisions, production support, incident response, CI/CD improvements, automated testing, code reviews, mentoring, and engineering standards.

Monitor application services and infrastructure, triage alerts and incidents, coordinate investigations and resolution, and identify recurring issues for Problem Management. Maintain accurate incident documentation and Configuration Item mapping while following ITSM Incident, Change, and Problem Management processes. Support AI-assisted operational improvements and work rotational shifts. The role requires strong troubleshooting, analytical, communication, and decision-making skills in a high-pressure environment.

Process corporate actions for equity, bond, and CFD positions from client notification through election submission, payout processing, and cash or stock break reconciliation. The role requires understanding voluntary and mandatory corporate actions, meeting strict SLAs and deadlines, communicating effectively with clients and custodians, and working flexibly across shifts.

Process corporate actions end to end, including client notifications, election submissions, event processing, and cash and stock break reconciliation for stocks, bonds, and CFDs. The role requires investment banking operations knowledge, accuracy under tight deadlines, strong communication, computer proficiency, and flexibility to work across shifts.

Process mandatory and voluntary corporate actions for equity, bond, and CFD positions from client notification through elections, custodian submissions, payouts, and cash or stock reconciliation. Ensure accurate processing within SLAs, communicate effectively with clients, and support proxy voting activities. The role requires investment banking operations knowledge, corporate actions expertise, strong computer skills, accuracy under tight deadlines, teamwork, and flexibility to work across shifts.

Conduct client onboarding and ongoing due diligence for private and corporate clients while ensuring compliance with Swiss AML regulations and internal policies. Perform KYC quality checks, assess ownership structures and financial crime risks, escalate concerns, and recommend process improvements. Collaborate with Commercial teams and stakeholders, contribute to AML policy enhancements, monitor regulatory developments, and support knowledge-sharing initiatives.

Own the observability strategy and critical platform services, engineering reliability, performance, and security. Architect and operate Grafana, Prometheus, Elasticsearch, Kubernetes/OpenShift, MongoDB, Kafka, Redis, Vault, and WSO2 systems. Lead major incident management, L3 support, root-cause analysis, and preventive improvements. Build Python and Bash automation, self-healing workflows, and reliability standards based on SLIs, SLOs, availability targets, and error budgets.

Own and operate Saxo’s observability platform across hybrid cloud and on-premises infrastructure. Design scalable solutions for metrics, logs, traces, dashboards, and alerting using tools such as Elastic, Grafana, Kubernetes, and SCOM. Partner with engineering, platform, security, and architecture teams; lead incident investigations and post-mortems; improve reliability, performance, cost, and operational efficiency; and establish observability standards and best practices.

Lead ownership of data sourcing, modelling, and distribution for compliance and reporting. Define and implement a central data foundation, set standards, ensure data quality, guide teams, and document end-to-end data flows to enable consistent, reusable reporting solutions.