Jobs at Sauce

Lead and scale Customer Success and Onboarding as a player-coach: own NRR/GRR, activation, time-to-value and adoption metrics; manage strategic accounts; refine playbooks, SLAs, and health scores; build AI-powered automations and operational tooling; partner cross-functionally with Sales, Product, Support, RevOps, and Marketing to improve onboarding predictability, retention, and customer outcomes.

Proactively prospect and outreach to restaurants via cold calls, email, and SMS to generate qualified meetings. Research targets, qualify needs around delivery and margins, manage outreach cadences in HubSpot, and hand off opportunities to Account Executives while iterating messaging with Sales and Marketing.

Lead and unify Customer Success and Support into a single CX function; manage regional teams and managers; own retention, health scores, onboarding, escalations, and product partnerships; build dashboards, automations, and health-scoring systems; partner with Product and Sales; personally handle high-stakes accounts and after-hours crises to drive data-driven retention and product quality.

Lead and systematize cross-functional operations: own multi-team escalations, build playbooks/runbooks, establish SLAs and metrics, eliminate root causes via automation/agents, and scale delivery and support operations into documented, measurable teams.

Lead the expansion of Sauce's Online Storefront and Delivery Management, crafting compelling messaging and managing product marketing initiatives across channels.

Lead hands-on development of tech solutions for the GTM engine using AI and automations, ensuring alignment of marketing, sales, and customer success to maximize customer value and revenue.

As a Customer Success Manager at Sauce, you will manage SMB restaurant accounts, ensuring customer satisfaction, driving product adoption, and identifying growth opportunities while advocating for customers' needs.