Jobs at Sauce

Own the full sales cycle for strategic restaurant accounts, from prospecting and executive relationship development through complex negotiations, multi-location rollouts, onboarding transitions, and account expansion. Build pipeline among multi-unit restaurant groups across New York, the Northeast, and Greater Miami; sell to C-suite operators; attend industry events; monitor restaurant technology trends; and provide customer insights to product and onboarding teams.

Own full-cycle recruiting from intake through offer across global functions and seniority levels. Build outbound talent pipelines, manage stakeholders and vendors, maintain ATS reporting, and use AI workflows. Support People Operations through employee lifecycle administration, HRIS and ATS management, onboarding, offboarding, equipment, engagement programs, employment structures, and policy compliance across distributed international teams.

Lead end-to-end AI product development: design, build, deploy, and iterate AI-native features (agents, RAG, tool-use). Own full stack (frontend, backend, data, model integration), establish feedback loops (evals, telemetry), partner with product and operations, and make pragmatic build-vs-buy decisions to deliver production-quality AI features for restaurant operations.

Own accounting operations with emphasis on accounts payable, procure-to-pay, contractor payments, reconciliations, accruals, journal entries, monthly close, intercompany accounting, and P&L variance analysis. Maintain audit-ready records, resolve discrepancies, support financial statements, and improve accounting workflows using automation and AI tools. The role is fully remote in the Philippines with U.S. business-hours overlap and reports to the Controller.

Lead and systematize cross-functional operations: own multi-team escalations, build playbooks/runbooks, establish SLAs and metrics, eliminate root causes via automation/agents, and scale delivery and support operations into documented, measurable teams.

Lead the expansion of Sauce's Online Storefront and Delivery Management, crafting compelling messaging and managing product marketing initiatives across channels.

Manage a portfolio of restaurant accounts through onboarding, adoption, retention, renewals, upsells, cross-sells, and referrals. Educate customers on Sauce’s platform, monitor performance metrics, resolve escalations, gather product feedback, and collaborate with Sales, Onboarding, and internal teams. The role is field-based in the Miami area three to four days per week and focuses on achieving customer growth and retention KPIs.

Lead hands-on development of tech solutions for the GTM engine using AI and automations, ensuring alignment of marketing, sales, and customer success to maximize customer value and revenue.

Lead end-to-end AI-first transformation for operations: define problems, design architecture, build agentic systems and automation pipelines, integrate with CRMs and operational tooling, ship production solutions and drive company-wide AI adoption.

Proactively prospect and outreach to restaurants via cold calls, email, and SMS to generate qualified meetings. Research targets, qualify needs around delivery and margins, manage outreach cadences in HubSpot, and hand off opportunities to Account Executives while iterating messaging with Sales and Marketing.

Lead and scale Customer Success and Onboarding as a player-coach: own NRR/GRR, activation, time-to-value and adoption metrics; manage strategic accounts; refine playbooks, SLAs, and health scores; build AI-powered automations and operational tooling; partner cross-functionally with Sales, Product, Support, RevOps, and Marketing to improve onboarding predictability, retention, and customer outcomes.

Lead and unify Customer Success and Support into a single CX function; manage regional teams and managers; own retention, health scores, onboarding, escalations, and product partnerships; build dashboards, automations, and health-scoring systems; partner with Product and Sales; personally handle high-stakes accounts and after-hours crises to drive data-driven retention and product quality.