Jobs at Sauce Labs

Join the Integrations team to extend and scale backend services and APIs (Python and Go), build UI components, collaborate across teams, design APIs, work with CI/CD/Docker and message queues, produce customer-facing documentation, and participate in on-call rotations to troubleshoot production issues.

Develop and nurture relationships with enterprise customers, collaborate with sales, monitor customer health scores, and advocate for customer needs within the business.

Own net retention and expansion within enterprise accounts by auditing customer usage, driving value realization, building 12–24 month account roadmaps, treating renewals as strategic re-sales, leading Executive Business Reviews, penetrating white-space, and orchestrating cross-functional teams to maximize lifetime value.

Provide technical support to enterprise customers: troubleshoot and reproduce issues, manage support tickets, report bugs, create customer-facing docs and code samples, and run tests in the Sauce cloud. Communicate clearly and work collaboratively under pressure.

The Senior Account Executive will lead sales efforts, expand business within existing accounts, and coordinate cross-functional teams to meet revenue goals.

The AI Architect will design and build AI/ML solutions for testing platforms, focusing on architecture, insights from analytics, automated failure analysis, and collaboration with engineering teams.

Lead vision, strategy, and execution for AI-native developer tooling products. Own roadmap, ROI/pricing and packaging, discovery, requirements, and cross-functional delivery. Drive market analysis, KPIs, post-launch optimization, stakeholder communication, and mentor junior PMs while ensuring security-first design and compliance.

The role involves designing and implementing features for error-reporting and backtrace platforms, focusing on performance optimization and collaboration with teams to enhance backend systems.