Jobs at Sauce Labs

Own net retention and expansion within enterprise accounts by auditing customer usage, driving value realization, building 12–24 month account roadmaps, treating renewals as strategic re-sales, leading Executive Business Reviews, penetrating white-space, and orchestrating cross-functional teams to maximize lifetime value.

Provide technical support to enterprise customers: troubleshoot and reproduce issues, manage support tickets, report bugs, create customer-facing docs and code samples, and run tests in the Sauce cloud. Communicate clearly and work collaboratively under pressure.

Design and maintain scalable data pipelines, integrate and optimize data workflows, ensure data quality, and support advanced analytics initiatives.

The Senior Account Executive will lead sales efforts, expand business within existing accounts, and coordinate cross-functional teams to meet revenue goals.

The AI Architect will design and build AI/ML solutions for testing platforms, focusing on architecture, insights from analytics, automated failure analysis, and collaboration with engineering teams.

Lead vision, strategy, and execution for AI-native developer tooling products. Own roadmap, ROI/pricing and packaging, discovery, requirements, and cross-functional delivery. Drive market analysis, KPIs, post-launch optimization, stakeholder communication, and mentor junior PMs while ensuring security-first design and compliance.

As a Fullstack Software Engineer, you will develop and maintain mobile agents and backend services, enhance user experiences, manage CI/CD pipelines, and uphold high coding standards.

The role involves designing and implementing features for error-reporting and backtrace platforms, focusing on performance optimization and collaboration with teams to enhance backend systems.

Provide global end-user IT support: install/configure hardware and software, troubleshoot issues, manage user permissions and inventories, develop automation scripts and API connectors, implement security measures, participate in on-call rotation, and integrate AI/LLM tools to improve workflows and documentation.

Develop and nurture relationships with enterprise customers, collaborate with sales, monitor customer health scores, and advocate for customer needs within the business.

The role involves designing and developing solutions for application observability, focusing on mobile and gaming SDKs while collaborating with product and engineering leaders.