Jobs at Sardine

Lead client implementations and integrations for fraud and compliance products. Translate technical and business requirements into scalable solutions, manage onboarding and implementation projects, own API and SDK documentation, analyze SQL queries and JSON payloads, and collaborate with clients and internal teams to deliver successful deployments. Provide product feedback and support multiple projects while managing timelines, risks, quality, and deliverables.

Own the Sonar product roadmap and develop infrastructure for secure collaboration, identity, investigation, and distribution across financial institutions and their AI agents. Define technical specifications, integration documentation, regulatory product requirements, success metrics, and platform architecture. Partner with Engineering, Legal, fraud and AML teams, Sales, Business Development, and institutional partners to scale API and data-sharing capabilities within financial crime compliance constraints.

Own end-to-end technical customer support for Sardine’s API-driven risk and payment platform. Troubleshoot complex issues involving APIs, SDKs, web technologies, SQL, and cloud infrastructure; collaborate with customers, vendors, and engineering teams; escalate product bugs; and create documentation, tools, and processes that improve support efficiency and customer self-service.

Conduct user acceptance, functional, regression, API, performance, and automation testing across dashboard, API, and mobile SDK products. Develop test plans and scripts, document and track defects, perform root cause analysis, support release troubleshooting in cloud environments, and collaborate with customers, product owners, engineers, and stakeholders to ensure product quality.

Own integration project plans for complex enterprise engagements, managing milestones, dependencies, timelines, risks, feature requests, governance, and client communications. Coordinate Engineering, Product, Integrations, Solutions, and client stakeholders while maintaining RACI ownership, reporting project health, managing expectations, and ensuring deliverables remain organized and on track across concurrent implementations.

Leads Sardine’s Integration and Support Engineering organization of approximately 20 people. Builds scalable playbooks, onboarding processes, SLAs, and operational standards; develops technical leaders; provides technical judgment for customer scoping and contracts; partners with Sales, Account Management, and POC teams; and drives successful implementations, customer satisfaction, expansion, and retention.

Own and deliver polished, accessible, high-performance frontend experiences using React and TypeScript. Set frontend technical standards, mentor engineers, use AI-assisted development tools, and contribute to product roadmaps. Build backend services and APIs in Go as needed, collaborate with stakeholders, document user-facing products, and help shape engineering culture and quality.

Lead Sardine’s fraud product portfolio, setting vision and roadmap across device intelligence, behavioral biometrics, and machine learning. Manage product managers and partner with engineering, data science, risk operations, marketing, and sales. Drive fraud detection performance, reduce false positives and customer friction, monitor emerging threats, and scale zero-to-one products into enterprise-ready solutions for payment and fraud-prevention customers.

Lead client onboarding and end-to-end integrations for fraud and compliance products. Analyze technical and functional requirements, design scalable solutions, manage implementation projects, maintain API and SDK documentation, support clients throughout deployment, mitigate risks, and coordinate deliverables across internal and external technical teams. Provide product feedback based on customer needs and use SQL, JSON, APIs, scripting, and web development tools to build integrations and internal solutions.

Serve as a technical advisor to prospective customers, supporting Account Executives with fraud and compliance discovery, customized product demonstrations, RFPs, security reviews, and solution designs. Collaborate with Product and Engineering to improve Sardine’s platform and sales processes. Communicate complex technical and business concepts to global clients and contribute to revenue growth in a remote-first environment.

Own integration program plans for complex enterprise engagements, including milestones, dependencies, timelines, feature requests, governance, RACI structures, communications, and project-health reporting. Serve as the primary client contact, coordinate Engineering, Product, Integrations, and Solutions teams, manage risks and expectations, and provide technical insight to help prioritize and resolve client needs across concurrent engagements.

Conduct applied research on foundation models for real-time fraud detection using large-scale behavioral and sequential data. Design experiments, benchmarks, holdouts, and monitoring systems; develop models from data preparation through deployment; and optimize training and inference efficiency. Collaborate with engineering, client-facing teams, legal, compliance, and customers to productionize models and establish explainability, governance, and risk documentation.

Own procurement as the company’s first in-house buyer, managing sourcing, vendor relationships, negotiations, contracts, renewals, and purchasing decisions across software, IT, marketing, travel, events, and professional services. Build procurement processes, improve spend visibility, drive savings, guide stakeholders, and coordinate vendor security, privacy, and contract-risk reviews with Finance, Legal, and Security.

Lead frontend design and delivery of AI product experiences using React and TypeScript, mentor engineers, set frontend standards, use AI-assisted tooling, and contribute to backend services in Go and product roadmaps.

Own new business sales for Sardine’s crypto vertical, targeting exchanges, wallets, custodians, on/off-ramps, stablecoin issuers, and blockchain ecosystems. Build pipeline through conferences and industry relationships, lead multi-stakeholder discovery, position integrated fraud and compliance solutions, and structure and close complex multi-module platform deals. The role requires crypto-specific buyer relationships, fluency in AML, KYC/KYB, and sanctions, collaboration with executives and Solutions Engineering, and frequent travel to conferences and client sites.

Manage strategic B2B SaaS customers as their primary point of contact, maximize product ROI, advise on fraud and compliance best practices, translate technical challenges into solutions, monitor KPIs, and coordinate internal teams. The role requires strategic account management, customer-facing communication, project coordination, analytics, and expertise in fraud, payments, compliance, or AML/KYC, with a focus on banking customers and API integrations.

Manage a portfolio of B2B customers as their primary Sardine stakeholder. Advise clients on fraud, compliance, payments, and risk best practices; explain complex product and technology concepts; coordinate solutions with internal teams; monitor and communicate KPIs; analyze fraud typologies; and support strategic customer expansion while maximizing product ROI.

Lead end-to-end data and ML pipelines for onboarding and fraud decisions: ingest streaming and batch sources, build feature platform and entity resolution, productionize ML models, enforce PII/data governance, and set technical direction while mentoring engineers and ensuring low-latency, reliable serving.

Manage key customer accounts and ensure satisfaction by maximizing ROI from Sardine's fraud prevention products, while collaborating with internal teams.

Lead Sardine's federal GTM: build and qualify pipeline, manage capture cycles through contract award, engage agency stakeholders and SIs, coordinate demos with solutions engineering, maintain Salesforce pipeline, and represent the company at federal industry events.