Teams at SageNet

Supports a 24/7 Network Operations Center by monitoring network systems, responding to alerts, processing maintenance requests, troubleshooting basic hardware, software, and connectivity issues, managing and escalating tickets, coordinating outages, communicating with customers, and documenting resolutions. The intern receives hands-on training, mentorship, and exposure to network monitoring and technical support in a flexible hybrid environment.

Manage satellite services customer accounts from onboarding through renewals and growth. Coordinate quotes, contracts, purchase orders, implementations, service changes, and customer requests across Engineering, Operations, Finance, Service Delivery, and Support. Build customer relationships, resolve issues, maintain accurate Salesforce records, support retention, identify expansion opportunities, and ensure commitments are delivered accurately and on time.

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Monitors customer networks, troubleshoots connectivity issues, implements network solutions, documents incidents, communicates with customers and internal teams, coordinates hardware replacement, and escalates complex issues to Tier 3. The role is temporary, full-time, onsite in Tulsa, and requires rotating shifts, weekends, holidays, and nights as needed.