Teams at SageNet

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Monitors customer networks, troubleshoots connectivity issues, implements network solutions, documents incidents, communicates with customers and internal teams, coordinates hardware replacement, and escalates complex issues to Tier 3. The role is temporary, full-time, onsite in Tulsa, and requires rotating shifts, weekends, holidays, and nights as needed.

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Responsibilities include monitoring customer networks, troubleshooting connectivity issues, configuring network technologies, documenting incidents, communicating with customers, coordinating hardware replacement, and escalating complex issues to Tier 3. The role requires customer service, multitasking, and flexibility for rotating shifts, weekends, holidays, and nights. This is a six-month temporary onsite assignment in Tulsa, Oklahoma.

Provides Tier 2 technical support in a 24/7/365 Network Operations Center. Monitors customer networks, troubleshoots connectivity issues, implements network configurations, documents incidents, communicates with customers, coordinates hardware replacement, and escalates complex issues to Tier 3. The role requires network support experience, knowledge of TCP/IP and DNS, Windows and Unix familiarity, customer service skills, and flexibility for rotating shifts, weekends, holidays, and nights.