Teams at RXO, Inc.

Provides logistics support by entering customer loads, monitoring pickups and deliveries, coordinating routing and dispatch, scheduling delivery appointments, communicating shipment status, validating load data, investigating shortages or damages, and directing drivers to ensure timely deliveries.

Manage key intermodal and drayage customer accounts as the primary relationship contact. Responsibilities include expanding accounts, coordinating with operations and carrier partners, negotiating rates and capacity, overseeing shipments from port through final-mile delivery, resolving issues, tracking milestones, maintaining reporting accuracy, and monitoring billing, accessorials, and cost controls.

Leads daily managed transportation operations for a dedicated account, supervising transportation specialists, shipment execution, customer and carrier support, KPI performance, escalations, staffing, reporting, and continuous improvement. Oversees carrier relationships, resolves service issues, analyzes transportation metrics, implements corrective actions, and ensures cost, quality, safety, and customer service objectives are met.