Jobs at Rockstar

Owns end-to-end property damage claim operations, including case management and valuations. Leads managers and distributed teams, builds training and SOPs, improves quality and efficiency, manages stakeholder experience, establishes performance metrics, resolves bottlenecks, and shapes rollout of an AI-native case management system.

Owns clinician performance management and clinical quality programs for psychological assessment services. Manages clinical leads, develops and runs clinician excellence initiatives, supports complex client and case escalations, and partners with Strategy & Operations on clinician-facing rollouts. The role translates clinical strategy into scalable workflows, monitors quality metrics, improves care processes, and provides clinical judgment and operational leadership as the organization expands.

Owns full-cycle recruiting for engineering and go-to-market roles at an early-stage AI company. Responsibilities include partnering with founders and hiring managers, defining hiring profiles and processes, sourcing candidates, managing candidate experiences, conducting assessments, closing offers, and building scalable recruiting systems. The role is hands-on, high-volume, data-driven, and based in the NYC office five days per week.

Deploys enterprise accounting customers by leading technical discovery, proofs of concept, tailored demos, integrations, custom modules, and AI prompt/model tuning. Partners with sales, product, and engineering teams to deliver customer solutions, troubleshoot production issues, and maintain reliable software. The role requires strong customer communication, coding ability, technical sales collaboration, and comfort working in a fast-paced startup environment.

Own end-to-end product design for a two-sided affordable housing marketplace, from research and strategy through prototyping, launch, and iteration. Simplify complex workflows, conduct user research, collaborate cross-functionally, design polished Figma interfaces, run experiments, and create AI-powered experiences. Connect design decisions to customer needs, business metrics, and marketplace outcomes.

Provides tactical HR support across multiple companies, including benefits administration, recruiting coordination, onboarding and offboarding, payroll coordination, HRIS and personnel data management, compliance tracking, reporting, employee engagement, and office administration. The role supports W-2 employees and 1099 contractors while partnering with HR leadership, Finance, and payroll providers to maintain accurate, responsive, and compliant HR operations.

Own and build the clinical recruiting function for a fast-growing virtual behavioral health company. Lead workforce planning, sourcing, market intelligence, candidate screening, stakeholder partnership, recruiting operations, analytics, and process improvement. Recruit licensed behavioral health clinicians, including psychologists and therapists, while optimizing hiring speed, quality, candidate experience, and retention. Partner with executives and clinical leaders to scale hiring across multiple states and telehealth markets.

Serve as the primary customer success and support contact for UK and Ireland customers. Resolve Zendesk tickets, triage global support requests, configure SaaS settings, onboard and train users, support mobile adoption, conduct account check-ins, monitor account health and renewals, and coordinate with Professional Services, the CS team, and reseller partners. The role requires strong customer communication, software learning ability, organization, and familiarity with CRM and ticketing systems.

Own the post-onboarding customer lifecycle by driving product adoption, retention, and growth. Build success plans, train clients, provide strategic account guidance, monitor customer health, conduct business reviews, and identify expansion opportunities. Collaborate with Product, Engineering, and Sales to resolve issues, communicate customer feedback, and ensure clients achieve their business goals using the shop management platform.

Drive revenue by managing the full sales cycle for tire and repair shop customers. Generate and close inbound leads, conduct product demos, maintain CRM records, identify customer needs, and collaborate with marketing, customer success, and product teams. The role requires SaaS sales experience, HubSpot proficiency, strong communication, data analysis, organization, and adaptability. This is an office-based position in Boston four days per week.

Owns end-to-end content campaign performance across client and owned-brand accounts. Develops data-driven content strategies, selects effective formats and hooks, monitors campaign metrics, briefs creatives, orchestrates creators, runs experiments, and guides engineering roadmap priorities. Collaborates with account managers to translate client objectives into campaigns that improve traffic and conversions, with occasional travel to Eastern Europe offices.

Own end-to-end deployment and optimization of AI voice agents for mortgage lender customers. Responsibilities include scoping, building, launching, and iterating on production agents; tailoring conversation flows, compliance requirements, and human handoffs; managing customer relationships and account health; defining success plans; and feeding customer insights into the product roadmap and operating playbooks.

Manage school and district accounts using an AI master-scheduling platform. Lead onboarding, training, schedule implementation, troubleshooting, data integration, stakeholder relationships, success metrics, and renewals. Act as a strategic partner to school leaders, coordinate cross-functionally with sales, marketing, product, engineering, and support sales demos during the off-season.

Build and manage the healthcare partnerships pipeline, prioritize target segments, source and qualify opportunities, and close complex partnership deals. Develop repeatable go-to-market and sales processes, create partner-facing materials, collaborate with marketing and product teams, and represent the company with employers, brokers, payers, TPAs, and healthcare organizations. Work directly with the CEO to establish the partnerships function and scale distribution.

Build and manage AI voice agents for major mortgage lenders. Responsibilities include configuring agents with Cursor and Claude Code, translating customer workflows into voice conversations, validating performance through simulations and evaluations, managing customer relationships, identifying recurring feature needs, and maintaining quality standards before production deployment. The role emphasizes strong writing, sound judgment, curiosity about AI, and comfort working in a fast-paced, ambiguous environment.

The Founding Strategy and Operations Generalist will report to the CEO and initially own hiring strategy, talent sourcing, candidate evaluation, and closing. They will build AI tools to automate recruiting and later address critical business challenges across sales, product, finance, and people operations. The role requires high agency, strong interpersonal skills, intellectual curiosity, fluency with AI tools, and experience in consulting, finance, or a fast-paced startup. The position is based in San Francisco with four in-office days weekly.

Develop and manage relationships with corporate tax credit buyers, clean energy project developers, and manufacturers. Conduct top-of-funnel research and outreach, lead customer conversations, manage follow-ups, create sales materials, and answer technical and strategic questions. Build data-driven campaigns, improve sales processes, and develop tools that support measurable customer growth in clean energy finance.

Define and improve the security and privacy program; secure cloud infrastructure, applications, internal systems, and AI agent workflows; manage identity, access, secrets, and privileged controls; lead SOC 2 Type II compliance and customer security reviews; oversee penetration testing and remediation; and protect sensitive data across API, voice, and SMS systems.

Secure, harden, and scale AWS and Kubernetes production infrastructure. Build Terraform-based infrastructure as code, maintain Linux and Windows systems, improve IAM and CI/CD security, remediate vulnerabilities, support compliance audits, and administer security controls. The role also involves incident response, troubleshooting, documentation, operational runbooks, and collaboration with platform, engineering, and security teams supporting regulated and government environments.

Build the core agentic platform for global trade, including tool routing, policy enforcement, memory, context graphs, evaluation infrastructure, APIs, and scalable production systems. The role focuses on making AI agents reliable enough to execute financial and operational actions using messy enterprise data. Responsibilities include product ownership, customer collaboration, system design, production delivery, and potentially recruiting and mentoring engineers.