Jobs at Rocket Money

Provides written customer support through inbound chat and email. Manages multiple queues, resolves member issues, explains financial topics clearly, de-escalates concerns, follows up on open requests, and improves workflows and service processes.

Build and maintain Rocket Money’s Autopilot banking and investment systems. Responsibilities include developing React interfaces and Node.js/GraphQL backends, making architecture decisions, collaborating with stakeholders, managing vendor integrations, improving observability and performance, and owning the technology lifecycle from planning through production maintenance.

Handle inbound member chat and email support, prioritize and manage multiple queues, develop and maintain processes, resolve unique member issues, de-escalate and follow up on open cases, and communicate complex financial topics clearly in writing.

Build and operate end-to-end premium purchasing and subscription systems (Stripe, Apple/Google IAP, payments). Own projects from design through rollout and reliability, instrument observability, debug production, define metrics, mentor engineers, and drive technical direction and standards.

The Creative Project Manager at Rocket Money oversees project production, enhances workflows, supports cross-functional collaboration, and manages digital ad creative from concept to delivery.

Build and maintain high-scale account linking integrations across mobile and backend. Own end-to-end features, ensure reliable data ingestion and accuracy, use observability and async workflows, collaborate with product and design, and steward data security and privacy.

The Staff ML Engineer will lead the architecture and development of AI/ML features, oversee complex systems, mentor teams, and enhance product experiences through ML solutions.