Teams at RLI Insurance Company

Leads employee learning and development programs, including CliftonStrengths workshops, corporate learning university content, leadership development, and learning campaigns. Partners with talent acquisition and total rewards, supports performance management, coaches managers, handles employee relations and workplace investigations, evaluates talent processes and systems, and advises leadership on training, development, and employee relations matters.

Supports Commercial Transportation sales by contacting prospects and current customers, qualifying producer leads, tracking opportunities in CRM, conducting follow-ups, supporting sales initiatives, coordinating conventions and events, and collaborating with underwriting and marketing teams. Develops knowledge of transportation insurance products and target markets while helping maintain producer relationships and repeat business.

Provides front-line operational and customer support to administrators, agents, brokers, and policyholders. Responds to inquiries through phone, chat, and email; researches answers; maintains accurate interaction records; prepares quotes; and binds insurance coverage aligned with customer needs. The role requires strong communication, organization, multitasking, and customer service skills. A high school diploma is typically required, with a property and casualty insurance license preferred initially but required within three months for Agency Operations.