Jobs at Riskonnect

Owns an enterprise software customer portfolio, ensuring customer health, satisfaction, adoption, retention, renewals, and value realization. Manages improvement and corrective action plans, stakeholder relationships, contract renewal negotiations, issue escalations, and cross-functional resolutions. Identifies upsell and cross-sell opportunities, supports quarterly business reviews, manages feature requests, and partners with Success Consultants and Account Executives to develop customer growth strategies.

Owns a portfolio of enterprise SaaS customers, driving customer health, adoption, satisfaction, retention, renewals, and expansion. Manages stakeholder relationships, adoption and corrective action plans, issue resolution, quarterly business reviews, feature requests, and cross-functional improvements. Partners with account executives and success consultants while identifying upsell opportunities and ensuring customers realize product value.

Develop and execute sales plans within existing SaaS customer accounts to drive upsell and cross-sell revenue. Research accounts, identify opportunities, deliver tailored presentations, conduct outbound outreach, build C-level relationships, maintain CRM accuracy, and collaborate with marketing, sales engineering, new business, and finance teams.

Lead enterprise reporting development using Power BI, SSRS, paginated reports, semantic models, SQL, DAX, and Power Query. Optimize queries and reporting performance, implement governance and security controls, collaborate with product, QA, DevOps, and stakeholders, and mentor developers. Manage sprint deliverables, version control, and report deployment while evaluating Microsoft Fabric, Lakehouse architecture, and AI-powered analytics capabilities.

Provides Tier 1 desktop support by triaging tickets, diagnosing hardware, software, operating system, access, and connectivity issues, and resolving incidents remotely. Responsibilities include Microsoft 365, Okta, Windows laptop imaging, software installation, PC break/fix troubleshooting, ticket documentation, knowledge-base maintenance, and escalation of complex issues. The role supports users across regions while following security, asset-management, and technical support procedures.

Designs and improves digital learning programs for a global SaaS organization. Partners with stakeholders and subject matter experts to identify learning needs, establishes instructional-design standards, reviews courses and assessments, coaches digital learning developers, and leads complex initiatives. Uses learner feedback, assessment data, AI tools, and emerging technologies to improve learning effectiveness and development practices.

Operate and monitor application systems, cloud-hosted environments, and global IT infrastructure. Manage backups, recovery, deployments, technical support, vendor coordination, application fixes, and project delivery. Support TechOps inquiries, presales activities, documentation, estimates, and timelines while participating in a 24/7 operations roster. Apply knowledge of Windows Server, IIS, SQL Server, web services, Microsoft 365, Azure, backup solutions, ITIL, ISO, business continuity, and disaster recovery.

Drive B2B SaaS lead generation and pipeline growth through inbound and outbound demand generation. Manage lead, MQL, SQL, and opportunity goals; develop personalized email campaigns; prospect target accounts; analyze funnel and campaign performance; report KPIs; optimize lead quality and conversion; maintain CRM data; and support regional sales teams with pipeline management and prospect follow-up.

Own the roadmap and requirements for GRC analytics products, including datasets, reports, dashboards, embedded analytics, and personalization. Collaborate with customers, sales, product, engineering, data, and QA teams to deliver analytics capabilities using Power BI and Microsoft Fabric. Apply data visualization, SQL, data architecture, AI, and machine learning concepts to create actionable insights. Guide agile development, customer feedback integration, master data initiatives, and analytics best practices.

The Sales Executive drives new business revenue for Riskonnect’s Active Risk product across a designated North American territory. Responsibilities include developing executive relationships, executing account sales plans, prospecting Fortune 1000 organizations, leading meetings and product demonstrations, coordinating internal resources, negotiating contracts, closing deals, and exceeding sales targets. The role requires enterprise software sales experience, strong business acumen, Salesforce proficiency, and 20–30% overnight travel.

Partners with sales teams as a technical expert, conducting discovery calls, documenting requirements, creating proof-of-concept solutions, and leading enterprise software demonstrations. Educates technical and executive audiences on risk management solutions, guides solution design and deployment, researches competitive products, and develops implementation approaches and statements of work. Requires expertise in GRC, security or risk management, RMIS/GRC platforms, enterprise integration, and the software development lifecycle.