Jobs at Rhapsody

Provides technical support to healthcare technology customers through phone and email, troubleshooting software and integration issues, configuring installations, documenting resolutions in Salesforce Service Cloud, and escalating complex problems. The role advises customers on product usage, monitors issue resolution, collaborates with development, QA, and product teams, and participates in 24/7/365 production support coverage. Candidates should communicate clearly, analyze technical problems, and have familiarity with networking, APIs, databases, protocols, cloud monitoring, and related technologies.

Drive pre-sales growth for healthcare interoperability solutions by leading discovery, demonstrations, proof-of-concepts, RFP responses, and consultative solution design. Translate clinical, operational, and technical needs into integration strategies using HL7, FHIR, APIs, middleware, and AI-enabled workflows. Partner with account executives, product, marketing, technical services, and customer success teams while engaging enterprise IT leaders and healthcare stakeholders.

Drive consultative pre-sales for healthcare interoperability and integration solutions. Lead discovery, demonstrations, presentations, proof-of-concept programs, RFP responses, competitive positioning, and solution design for enterprise customers. Translate clinical, operational, and technical needs into value-based integration strategies involving APIs, HL7, FHIR, AI, and middleware. Partner with account executives, product, marketing, technical services, and customer success teams while building executive and IT stakeholder relationships.

Leads and mentors an AI platform engineering team while contributing to production code, architecture, prototypes, delivery planning, and system reliability. Partners with Product and engineering leadership to define technical direction, resolve architectural issues, develop people, and deliver scalable AI-enabled software. The role combines people management with hands-on engineering and welcomes first-time line managers.

Develops product positioning, messaging, buyer personas, go-to-market strategies, market insights, product launches, pricing and packaging analysis, and sales enablement collateral. Partners cross-functionally with Product, Sales, Customer Success, Finance, Demand, and Content teams to drive pipeline, win rate, and ARR growth. Leads AI-first workflow adoption and supports marketing of healthcare interoperability and data-quality solutions.

Own strategic relationships with EHR and health technology partners, managing joint account plans, technical integration workstreams, certifications, testing, roadmap alignment, and co-development. Translate partner capabilities into differentiated product offerings and enable sales, solutions engineering, and marketing with positioning and joint value propositions. Coordinate co-marketing, events, marketplaces, referrals, reporting, and leadership updates. Drive programs from kickoff through delivery while embedding AI into repeatable workflows.

Leads strategic planning, operational improvement, market research, financial analysis, business development, and high-impact cross-functional projects. Partners with senior leadership to execute growth initiatives, improve efficiency, and monitor performance. Drives AI-first workflow transformation by identifying use cases, building scalable automations, coaching teams, and establishing governance and quality standards.