Teams at Rhapsody

Provides technical support to healthcare technology customers through phone and email, troubleshooting software and integration issues, configuring installations, documenting resolutions in Salesforce Service Cloud, and escalating complex problems. The role advises customers on product usage, monitors issue resolution, collaborates with development, QA, and product teams, and participates in 24/7/365 production support coverage. Candidates should communicate clearly, analyze technical problems, and have familiarity with networking, APIs, databases, protocols, cloud monitoring, and related technologies.

Drive pre-sales growth for healthcare interoperability solutions by leading discovery, demonstrations, proof-of-concepts, RFP responses, and consultative solution design. Translate clinical, operational, and technical needs into integration strategies using HL7, FHIR, APIs, middleware, and AI-enabled workflows. Partner with account executives, product, marketing, technical services, and customer success teams while engaging enterprise IT leaders and healthcare stakeholders.

Drive consultative pre-sales for healthcare interoperability and integration solutions. Lead discovery, demonstrations, presentations, proof-of-concept programs, RFP responses, competitive positioning, and solution design for enterprise customers. Translate clinical, operational, and technical needs into value-based integration strategies involving APIs, HL7, FHIR, AI, and middleware. Partner with account executives, product, marketing, technical services, and customer success teams while building executive and IT stakeholder relationships.