Jobs at Rezdy

Own and evolve infrastructure for a new product: AWS environments, IaC (Pulumi/TypeScript or Terraform), CI/CD, container platform, PostgreSQL operations, observability, incident readiness, release safety, and developer experience. Mentor engineers and design scalable, reliable, secure platform patterns and operational practices.

Deliver high-touch onboarding and training for Hawaii-based customers, act as primary onboarding contact, collaborate with Sales, Account Management and Support, build customer relationships, gather feedback, and improve onboarding processes to drive adoption and retention.

Maintain CRM and customer data integrity, build health scores, dashboards, and recurring reports, and administer the Customer Success tech stack. Manage portfolio assignments, track renewals and churn signals, prepare account summaries for reviews, triage operational requests, and document processes to scale the CS team. Partner cross-functionally to surface customer insights and improve experience.

Build polished, maintainable React-based front-end product experiences; evolve front-end architecture and component patterns; translate ambiguous product ideas into executable plans; collaborate with product and design; prioritize UX quality, testing, and pragmatic tradeoffs; mentor and raise team effectiveness at the Staff level.

Support global sales teams by maintaining HubSpot CRM, dashboards, and reporting; assist with data hygiene, lists, basic workflows/sequences, process documentation, and rollout of initiatives across AMER, EMEA, and APAC.

Own and optimize the HubSpot CRM (Sales Hub): build workflows and automations, manage pipelines and deal stages, ensure data integrity and reporting, maintain integrations, govern system configuration, and enable users through training and documentation to drive CRM adoption and reliable forecasting.

Provide first-line technical support via phone, chat, and tickets for Rezdy customers. Troubleshoot software, APIs and HTML issues, meet SLA/CSAT targets, document tickets, escalate bugs, report trends, collaborate with Sales/CS/Dev, and continually learn product updates.

Lead evolution of a scalable, reliable data platform powering analytics across multiple brands. Design BigQuery/dbt data models, maintain ingestion pipelines (Fivetran/ELT), implement automated data integrity tests and CI/CD, optimize performance and cost, mentor engineers, and partner with stakeholders to deliver high-quality reporting and dashboards.

Manage a large portfolio of SMB customers using programmatic, scalable success motions to drive activation, retention, and expansion. Design and run lifecycle campaigns across email, in-app, and digital channels, leverage data and AI to prioritize outreach, identify at-risk segments, recommend product configurations, and collaborate cross-functionally to improve the end-to-end customer journey.

Support and optimize marketing automations, campaigns, and lifecycle programs across three brands. Maintain data quality and reporting, QA workflows, assist GTM positioning and competitor analysis, and surface process improvements. Leverage AI and automation to scale execution while learning and growing under the Head of Marketing.

Manage a large portfolio of SMB customers via scalable, programmatic success motions to drive activation, retention, and expansion. Design and run lifecycle campaigns, leverage data and AI tools to prioritize outreach, diagnose adoption gaps, and identify growth opportunities. Partner cross-functionally to improve the end-to-end customer journey and support revenue growth through product configuration and best-practice recommendations.