Teams at Rezdy

Supports North American product operations for Booking Manager and Distribution, connecting stakeholders with Sydney/Melbourne-based product and engineering teams. Responsibilities include incident triage, escalation tracking, churn-risk intake, roadmap and release communication, status updates, and translating commercial context for engineering. The role operates within a senior PM’s priorities rather than owning an independent roadmap, using AI tools to improve research and troubleshooting. Candidates should have product, product operations, or related customer-facing experience, ideally in B2B SaaS.

Supports the North American product function by connecting stakeholders with Sydney-based product and engineering teams. Responsibilities include incident triage, escalation management, churn-risk intake, product-status communication, release communications, and translating commercial context for engineering. The role operates within an existing roadmap under a senior PM, supports Booking Manager and Distribution products, and uses AI tools to improve research and troubleshooting.

Supports the North American product function across time zones by triaging incidents, tracking churn risks, communicating releases, answering product-status questions, and relaying stakeholder context to engineering. Works within a senior PM’s roadmap rather than owning prioritization, while translating between support, account management, commercial, distribution, and technical teams. Requires operational rigor, real-time problem-solving, clear communication, and familiarity with process-driven tools and legacy systems.