Teams at Rezdy

Own and evolve infrastructure for a new product: AWS environments, IaC (Pulumi/TypeScript or Terraform), CI/CD, container platform, PostgreSQL operations, observability, incident readiness, release safety, and developer experience. Mentor engineers and design scalable, reliable, secure platform patterns and operational practices.

Deliver high-touch onboarding and training for Hawaii-based customers, act as primary onboarding contact, collaborate with Sales, Account Management and Support, build customer relationships, gather feedback, and improve onboarding processes to drive adoption and retention.

Maintain CRM and customer data integrity, build health scores, dashboards, and recurring reports, and administer the Customer Success tech stack. Manage portfolio assignments, track renewals and churn signals, prepare account summaries for reviews, triage operational requests, and document processes to scale the CS team. Partner cross-functionally to surface customer insights and improve experience.