Teams at Rezdy

Provide technical leadership across reliability, performance, maintainability, and new feature work. Partner with Product and stakeholders to clarify requirements, reduce risk, improve testability and observability, mentor engineers, improve delivery quality, and incrementally reduce technical debt while maintaining shipping cadence.

Own and evolve infrastructure for a new product: AWS environments, IaC (Pulumi/TypeScript or Terraform), CI/CD, container platform, PostgreSQL operations, observability, incident readiness, release safety, and developer experience. Mentor engineers and design scalable, reliable, secure platform patterns and operational practices.

Maintain CRM and customer data integrity, build health scores, dashboards, and recurring reports, and administer the Customer Success tech stack. Manage portfolio assignments, track renewals and churn signals, prepare account summaries for reviews, triage operational requests, and document processes to scale the CS team. Partner cross-functionally to surface customer insights and improve experience.