Teams at Rezdy

Manage a portfolio of tour and activity operators, building relationships and driving long-term value, adoption, growth, and retention. Monitor account health and performance, identify expansion opportunities, provide strategic guidance and product support, and collaborate with Sales and Onboarding teams. Mentor junior team members, improve playbooks and processes, and share customer insights across departments.

Leads the North American Customer Success organization across Rezdy and Checkfront. Owns retention, renewals, expansion, churn, customer health, and net revenue retention while building scalable CSM processes and high-performing teams. Partners with Sales, Onboarding, Support, Product, and Marketing to improve the customer journey, drive adoption, identify risk, and uncover growth opportunities. Represents customer insights internally and contributes to global Customer Success strategy.

Lead the North American Customer Success organization across Rezdy and Checkfront. Own retention, renewals, expansion, churn, customer health, and net revenue retention while building scalable CSM processes and a high-performing team. Develop segmentation, engagement, forecasting, account planning, and customer success strategies. Partner with Sales, Onboarding, Support, Product, Marketing, and Operations to improve the customer journey, represent customer needs, and scale successful practices globally.