Jobs at Reward Gateway

Senior individual-contributor QA lead owning test strategy, automation standards, and programme-level QA governance. Drive test architecture, automation frameworks, API/contract testing, quality gates, cross-squad integrated testing, defect triage, RCA, and reporting to senior stakeholders while coaching squads on shift-left practices and test efficiency.

Partner with product teams to drive data-driven decisions: implement tracking best practices, build self-serve dashboards, deliver insights, manage analytics tools, and improve product data literacy across the organisation.

Lead end-to-end rollouts of the Discounts module into new business units, coordinating cross-functional teams, tracking milestones, managing risks, ensuring market readiness, and improving rollout playbooks for repeatable launches.

Drive new-logo demand for commuter benefits through multi-channel field marketing: events, digital, email, OOH, ABM, and paid advertising. Plan and execute campaigns, manage budgets and vendor invoices, collaborate with sales, analyze performance and ROI, and optimize programs to accelerate pipeline.

Lead architecture, administration, and optimization of the revenue technology stack—primarily Salesforce and CPQ. Own configuration, security, release management, integrations, data governance, quote-to-cash workflows, and CI/CD. Drive automation (Flows/Apex), improve data quality, design KPIs with BI teams, pilot AI/automation, and mentor administrators and developers to scale the RevOps platform.

Design, develop, test, troubleshoot and maintain backend services and databases. Implement improvements, write clean PHP code, collaborate with distributed teams, support QA, mentor peers, and maintain technical documentation.

Serve as the regional product authority linking Australian business units with global Product & Engineering. Own roadmap communication, prioritize regional backlog, translate customer insights into product strategy, drive adoption and commercial outcomes, build cross-functional relationships, and develop scalable processes to support product rollouts and regional success.

Design, build, test, and maintain scalable backend PHP applications. Troubleshoot production issues, implement enhancements, write tests and documentation, collaborate with distributed teams, and mentor colleagues.

Provide first-line IT support to local and remote employees, troubleshoot Mac and Windows hardware/software, manage user accounts and identity (AD, Azure AD, Okta), administer Microsoft 365, maintain office IT infrastructure and peripherals, support device lifecycle and MDM, assist with audits, security compliance, SaaS integrations, and internal IT projects.

Hands-on operations-focused senior software engineer bridging application support and engineering. Provide L2.5 support for PHP services on EKS with MySQL, build automation and runbooks, tune observability (Datadog, Kibana, Heap), participate in on-call rotation, reduce escalations, and improve MTTR through automation, documentation, and collaboration with engineering and platform teams.

Manage a ~50-account mid-market commuter benefits portfolio as primary post-sale contact. Drive retention, renewals, upsell, and cross-sell; lead commercial conversations; coordinate cross-functional teams to resolve issues; maintain account plans, CRM, forecasts, and help define mid-market account management processes and playbooks.

Lead the mobile product for native iOS/Android (or React Native) apps: define strategy and roadmap, run user research and multivariate tests, manage launches, ensure cross-app consistency and technical best practices, and coordinate engineering, design, and marketing to deliver high-quality mobile experiences.

Create engaging motion graphics and animations for digital platforms, collaborating with cross-functional teams to align work with brand guidelines. Manage multiple projects, maintain quality control, and evolve the brand's motion language using industry-standard tools while staying current with trends.

Join the SRE team to implement SRE practices, observability (SLI/SLO/Error Budgets), reduce toil via code-first automation, support incident management/on-call, embed with engineering teams, and improve platform reliability and cost efficiency.

Lead end-to-end delivery of complex, cross-team cloud-native SaaS programmes. Establish programme governance, translate ambiguous requirements into technical solutions, manage dependencies, risks, vendors, and executive stakeholders, and drive organisational change and measurable outcomes.

Lead a PHP engineering team, guide architecture toward microservices and event-driven patterns, own API design and governance, drive performance, security, testing standards, reduce technical debt, improve tooling, and support hiring and career development to ensure reliable delivery.

Lead qualitative UX research across products, running generative and evaluative studies, B2B interviews, and intake processes. Build continuous discovery frameworks, tag findings in a research repository, triangulate insights with other data, and help establish operational foundations while mentoring researchers and partnering with product teams to shape decisions.

Build and deploy production Generative AI solutions using LLMs, RAG, embeddings, and agents. Implement retrieval pipelines, collaborate cross-functionally, write maintainable code, run POCs for new AI tech, and improve AI development practices and tooling.

Provide phone and written support to UK clients and their employees, resolve issues quickly, produce accurate written responses, and work collaboratively within the global support centre on continuous improvement.

Serve as the primary product authority between regional business units and global Product & Engineering. Drive roadmap communication, prioritise regional requirements, lead alignment forums, support go-to-market launches, and implement scalable processes to increase adoption and BU satisfaction.