Jobs at Reward Gateway

Hands-on operations-focused senior software engineer bridging application support and engineering. Provide L2.5 support for PHP services on EKS with MySQL, build automation and runbooks, tune observability (Datadog, Kibana, Heap), participate in on-call rotation, reduce escalations, and improve MTTR through automation, documentation, and collaboration with engineering and platform teams.

Manage a ~50-account mid-market commuter benefits portfolio as primary post-sale contact. Drive retention, renewals, upsell, and cross-sell; lead commercial conversations; coordinate cross-functional teams to resolve issues; maintain account plans, CRM, forecasts, and help define mid-market account management processes and playbooks.

Lead the mobile product for native iOS/Android (or React Native) apps: define strategy and roadmap, run user research and multivariate tests, manage launches, ensure cross-app consistency and technical best practices, and coordinate engineering, design, and marketing to deliver high-quality mobile experiences.

Create engaging motion graphics and animations for digital platforms, collaborating with cross-functional teams to align work with brand guidelines. Manage multiple projects, maintain quality control, and evolve the brand's motion language using industry-standard tools while staying current with trends.

Join the SRE team to implement SRE practices, observability (SLI/SLO/Error Budgets), reduce toil via code-first automation, support incident management/on-call, embed with engineering teams, and improve platform reliability and cost efficiency.

Lead end-to-end delivery of complex, cross-team cloud-native SaaS programmes. Establish programme governance, translate ambiguous requirements into technical solutions, manage dependencies, risks, vendors, and executive stakeholders, and drive organisational change and measurable outcomes.

Perform outbound prospecting to HR and People leaders across Australia and New Zealand via phone, email, LinkedIn and events. Research organisations, conduct discovery conversations, qualify opportunities, and book meetings for Account Executives. Collaborate with Marketing, maintain Salesforce/CRM accuracy, and develop sales skills through structured onboarding and the SDR Academy.

Lead a PHP engineering team, guide architecture toward microservices and event-driven patterns, own API design and governance, drive performance, security, testing standards, reduce technical debt, improve tooling, and support hiring and career development to ensure reliable delivery.

Lead qualitative UX research across products, running generative and evaluative studies, B2B interviews, and intake processes. Build continuous discovery frameworks, tag findings in a research repository, triangulate insights with other data, and help establish operational foundations while mentoring researchers and partnering with product teams to shape decisions.

Build and deploy production Generative AI solutions using LLMs, RAG, embeddings, and agents. Implement retrieval pipelines, collaborate cross-functionally, write maintainable code, run POCs for new AI tech, and improve AI development practices and tooling.

Provide phone and written support to UK clients and their employees, resolve issues quickly, produce accurate written responses, and work collaboratively within the global support centre on continuous improvement.

Serve as the primary product authority between regional business units and global Product & Engineering. Drive roadmap communication, prioritise regional requirements, lead alignment forums, support go-to-market launches, and implement scalable processes to increase adoption and BU satisfaction.

Design, develop, and maintain scalable front-end and API automation frameworks; integrate tests into CI/CD with quality gates; execute and expand performance testing (JMeter); run automated test suites across DevOps stages; collaborate with developers, DevOps and product teams to shift testing left; mentor peers and define automation best practices and reporting.

Partner with stakeholders and technical teams to gather requirements, analyze processes and data, build dashboards and reports, manage CRM activities, drive data quality and automation, support UAT, and deliver insights to improve revenue operations across sales, marketing, and customer success.

Lead and grow the Governance, Risk & Compliance function, owning integrated control frameworks, multi-standard certifications, enterprise risk, vendor risk, business continuity, and regulatory readiness (including NIS2 and EU AI Act). Partner with security, IT, product and engineering to embed controls, run risk boards, track KPIs, and deliver automation-driven oversight to enable secure innovation.

Lead a cross-functional data products engineering team delivering scalable, data-driven SaaS products. Guide architecture toward microservices and event-driven patterns, oversee API design and governance, ensure performance, security, testing and documentation, reduce technical debt, and support hiring and career development.

Provide commercial legal support for Australian operations, managing negotiation and drafting of complex contracts, ensuring privacy compliance under Australian law, developing GRC frameworks, improving contracting processes and templates, advising sales and supplier negotiations, supporting incident response and audits, and delivering internal legal training.

Partner with product teams to drive data-driven decisions: implement tracking best practices, build self-serve dashboards, deliver insights, manage analytics tools, and improve product data literacy across the organisation.

Manage and grow strategic partner relationships, run marketing automation campaigns (Braze), analyze performance, track partner-sourced revenue in CRM, recruit new partners, coordinate cross-functional alignment, and support commercial negotiations to drive partner-led growth.