Jobs at Reward Gateway

Design, build, test, and maintain scalable backend PHP applications. Troubleshoot production issues, implement enhancements, write tests and documentation, collaborate with distributed teams, and mentor colleagues.

Execute high-quality brand and marketing design across digital, print, and events. Manage personal workload, develop concepts within scope/timeline/budgets, ensure brand consistency, coordinate production with vendors, and collaborate with marketing, product, and sales. Support junior team members and contribute to team workflows and creative direction.

Provide high-quality operational and technical support to AUKUS clients, resolving complex enquiries, delivering training, documenting interactions, adhering to SLAs, and escalating issues. Collaborate cross-functionally to test features, give product feedback, and act as a technical product expert. Participate in onboarding and knowledge sharing, continuously developing product expertise and meeting KPIs.

Provide phone and written support to UK clients and their employees, resolve issues quickly, produce accurate written responses, and work collaboratively within the global support centre on continuous improvement.

Lead and scale the Bid & Proposal Centre, overseeing bid strategy, governance, content, and execution. Manage a team of Bid Managers, drive win-rate improvements, ensure commercial and delivery integrity, and partner cross-functionally to deliver compliant, compelling proposals.

Partner with stakeholders and technical teams to gather requirements, analyze processes and data, build dashboards and reports, manage CRM activities, drive data quality and automation, support UAT, and deliver insights to improve revenue operations across sales, marketing, and customer success.

Own and operate ITIL-aligned Problem Management lifecycle: detect, log, investigate root causes, manage Known Error Database, run RCA sessions, drive preventative actions, partner with L2/L3, platform and engineering teams, and report trends and metrics to leadership to reduce incident recurrence and systemic risk.

Provide high-quality operational and technical support to Reward Gateway | Edenred AUKUS clients: troubleshoot and resolve complex enquiries, deliver technical admin training, document cases, follow SLAs, escalate issues, test new features, share product feedback, onboard and mentor new support staff, and meet team KPIs.

Support product teams by collecting, analysing, and reporting product performance metrics. Build dashboards and ad-hoc reports, deliver insights for leadership, manage OKR reporting, and follow processes to ensure consistent data workflows.

Manage a portfolio of SMB clients (<500 employees) to drive engagement, secure renewals, identify upsell opportunities, and achieve retention and growth targets. Lead consultative account reviews, analyze engagement data to deliver insights, support onboarding, forecast revenue in Salesforce, and represent the company at industry events.

Lead and mentor engineering teams to deliver secure, high-performance PHP-based microservices. Define API and architecture standards, drive security and testing practices, reduce technical debt, evaluate tooling, and ensure predictable Agile delivery with clear documentation and incident reporting.

Manage and grow Reward Gateway's channel partner ecosystem across Telco, Finance, Insurance, Payroll, HR Tech and SME partners. Support partner acquisition, onboarding, enablement, joint GTM campaigns, relationship management, performance analysis, and pipeline generation to drive qualified leads and revenue.

Lead and grow the Governance, Risk & Compliance function, owning integrated control frameworks, multi-standard certifications, enterprise risk, vendor risk, business continuity, and regulatory readiness (including NIS2 and EU AI Act). Partner with security, IT, product and engineering to embed controls, run risk boards, track KPIs, and deliver automation-driven oversight to enable secure innovation.

Drive new business growth through full-cycle consultative B2B SaaS selling of employee engagement solutions. Manage inbound/outbound pipelines, qualify opportunities, present value-based recommendations, meet targets, and collaborate with marketing, product, and implementation teams to ensure smooth client onboarding and retention.

Lead a cross-functional data products engineering team delivering scalable, data-driven SaaS products. Guide architecture toward microservices and event-driven patterns, oversee API design and governance, ensure performance, security, testing and documentation, reduce technical debt, and support hiring and career development.

Provide commercial legal support for Australian operations, managing negotiation and drafting of complex contracts, ensuring privacy compliance under Australian law, developing GRC frameworks, improving contracting processes and templates, advising sales and supplier negotiations, supporting incident response and audits, and delivering internal legal training.

Own success and long-term value for Tier 1 enterprise commuter benefits clients. Drive adoption, engagement, GRR, and retention through data-driven success plans, QBRs, risk mitigation, cross-functional coordination, and executive stakeholder management. Advocate client needs into product improvements.

Lead end-to-end commercial and client-facing activities for Digital Benefit Solutions: identify opportunities, design solutions, negotiate contracts, transition to implementation, and drive early adoption while partnering with Client Success and Product teams.

Create expressive motion graphics and animations across digital platforms, collaborate with cross-functional teams to develop brand-aligned creative concepts, manage multiple projects to deadlines, and evolve the brand's motion language while maintaining high quality and attention to detail.

Lead engineering strategy for the Client Experience cluster, prevent client churn by improving admin/onboarding and self-service, define roadmaps, oversee SDLC and cloud/API-first architecture, ensure data protection and system reliability, implement engineering best practices, and mentor tech leads and managers.