Teams at Reward Gateway

Hands-on operations-focused senior software engineer bridging application support and engineering. Provide L2.5 support for PHP services on EKS with MySQL, build automation and runbooks, tune observability (Datadog, Kibana, Heap), participate in on-call rotation, reduce escalations, and improve MTTR through automation, documentation, and collaboration with engineering and platform teams.

Manage a ~50-account mid-market commuter benefits portfolio as primary post-sale contact. Drive retention, renewals, upsell, and cross-sell; lead commercial conversations; coordinate cross-functional teams to resolve issues; maintain account plans, CRM, forecasts, and help define mid-market account management processes and playbooks.

Lead the mobile product for native iOS/Android (or React Native) apps: define strategy and roadmap, run user research and multivariate tests, manage launches, ensure cross-app consistency and technical best practices, and coordinate engineering, design, and marketing to deliver high-quality mobile experiences.