Teams at Revivn

Owns business customer support requests from intake through confirmed resolution. Coordinates with account management, sales, facilities, logistics, engineering, and accounting to resolve device, reporting, billing, app, and pickup issues. The role also manages ticketing tools, knowledge-base content, response templates, support metrics, documentation, automation, and trend reporting. This is an in-person Brooklyn role with remote Wednesdays.

Coordinates onsite service projects and domestic pickups from scoping through completion. Responsibilities include scheduling, assigning logistics partners, gathering site requirements, managing customer and vendor communications, resolving exceptions, tracking performance, maintaining records, and reporting on project outcomes. The role also documents processes, uses AI tools to automate recurring work, and requires occasional travel to customer and partner sites.

Grow and manage the wholesale buyer network for used technology and equipment. Responsibilities include prospecting and onboarding buyers, maintaining relationships, negotiating pricing, evaluating inventory, creating wholesale lots, managing orders through shipment, providing valuations, and maintaining transaction records. The role partners with Operations and internal teams to improve sales processes, revenue recovery, buyer experience, and turnaround times.