Jobs at Reser's Fine Foods

Leads the customer service function supporting business customers and supply chain operations. Oversees a customer service team, manages order exceptions, resolves fulfillment and delivery issues, monitors service KPIs, improves workflows and system utilization, and coordinates with sales, manufacturing, logistics, distribution, procurement, and planning. Provides leadership, coaching, performance management, business continuity support, and customer communication during operational disruptions.

Leads large-scale capital plant projects from concept through implementation. Designs manufacturing processes and production layouts, develops engineering solutions, creates equipment and facility drawings, and coordinates vendors and subcontractors on scope, budget, and schedules. Communicates project progress to management and supports continuous improvement in manufacturing operations. The role requires experience in process manufacturing, complex capital projects, AutoCAD, lean manufacturing, construction processes, and travel throughout North America.

Reconciles manufacturing and warehouse inventory in ERP M3, investigates discrepancies, analyzes production variances, and corrects transaction errors. Partners with Production, Inventory, Distribution Center Warehouse, and Receiving teams to align physical inventory with system records. Supports daily and month-end inventory close, maintains audit documentation, monitors variance trends, identifies process or system gaps, and recommends corrective actions. The role requires Excel proficiency, analytical skills, and experience in food manufacturing or warehouse inventory management.

Coordinates HR and payroll activities, including benefits administration, payroll audits, onboarding, orientations, employee relations, recruiting support, claims, I-9 compliance, and employee records. Provides guidance on benefits, compensation, and leave programs while supporting HR leadership. The role operates across office, production, and warehouse environments and may require overtime or nonstandard scheduling.

Greet visitors and vendors, answer and direct phone calls, provide administrative support to production offices, handle mail, applications, filing, scanning, and respond to customer and employee requests. Regular punctual attendance required; may include overtime, evenings, or weekends.

Manages corporate travel arrangements, including air, ground transportation, hotels, meetings, and events. Processes ticket changes, refunds, exchanges, and unused tickets while ensuring compliance with travel policies and billing requirements. Coordinates reporting with accounting, negotiates travel rates, manages direct billing, resolves potential issues, and maintains communication with the travel agency partner. May also arrange personal travel for employees and their families.

Manages plant HR and payroll staff, site recruiting, onboarding, retention, employee relations, employment-law compliance, leaves, workers’ compensation, payroll timekeeping, training, and safety programs. Advises facility leadership, educates production employees on policies, investigates workplace matters, partners with corporate HR on risk issues, and supports employee engagement and recognition initiatives in office, production, and warehouse environments.

Designs, builds, troubleshoots, and maintains PLC control and drive systems (Rockwell/Allen-Bradley), develops control cabinets, implements SCADA/diagnostics, ensures backups and safety compliance, and trains maintenance staff in a refrigerated food manufacturing plant.